SMC³ · 5 hours ago
Manager, Client Success
Peachtree City, GA
Full-time
Onsite
Mid, Senior Level
5+ years expSMC³ is a company focused on providing value to their customers through a robust product portfolio. The Manager, Client Success role leads the Client Success team to ensure customer satisfaction, oversees pre-sales and post-sales activities, and drives accountability for customer engagement throughout the commercial lifecycle.
Logistics
Responsibilities
Execute the strategic vision across the Client Success team
Manage day‑to‑day activities of the Client Success team, ensuring efficient, high‑quality customer engagement
Train, coach, and mentor team members to enhance product knowledge, strengthen skills, and support career progression
Manage team performance, providing feedback, goal‑setting, and accountability
Conduct or oversee customer meetings, including product demonstrations and onboarding training
Ensure proactive follow‑up, timely issue resolution, and a consistent, positive customer experience throughout the customer lifecycle
Champion customer needs and advocate internally to drive solutions, improvements, and enhance experience
Use monitoring tools (e.g., Datadog, support tools, etc.) for proactive customer oversight. Communicates product opportunities or gaps with the product team
Work with the Vice President to establish team goals, metrics, and execution plans
Oversee customer integrations (especially through Alliance Products), including outreach, tracking, and identifying/resolving gaps to accelerate time‑to‑production
Maintain accurate CRM records, including integration data, customer contacts, and action-item completion
Own escalations end-to-end with timely updates and root-cause resolution
Partner with Sales as well as Alliance Partnership, Product, and Support teams to ensure a seamless, end‑to‑end customer journey
Ensure the Client Success team supports the commercial process from initial engagement through long‑term retention and expansion
Qualification
Required
Bachelor's Degree from an accredited college or university
Minimum 5 years of experience in a transportation and/or technology related company
Minimum 3 years of managerial experience
Highly motivated individual with strong interpersonal skills and ability to represent the organization in a professional manner
Proven intellectual curiosity and proactive learning mindset
Ability to manage multiple priorities and drive accountability
Strong communication, collaboration and customer-facing skills
Preferred
Experience performing supply chain analytics a plus
Knowledge of SOAP/RESTful web service messaging a plus
Ability to read/understand XML/JSON messages a plus
Company
SMC³
SMC³ is a hub of expertise in the LTL arena.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Andrew Slusher
President and CEO
Tom Monheim
Chief Financial Officer, Sr VP Finance & Enterprise Services
Recent News
2026-01-20
Company data provided by crunchbase