MacKenzie-Childs, LLC · 1 day ago
Help Desk Technician
GBDC - Fulton, NY 13069
Full-time
Onsite
New Grad, Entry Level
$23/hr - $25/hrMacKenzie-Childs is a leading home furnishings retail company known for its unique design and exceptional customer service. The Help Desk Technician plays a crucial role in supporting employees and organizational technology needs, responding to user requests and troubleshooting technical issues.
E-CommerceInternet
Responsibilities
Provide Tier 1 support for the organization
Respond promptly to user requests for IT assistance via phone, email, ticketing system, or in person, delivering friendly and professional support
Document, troubleshoot, triage, dispatch, and escalate support requests according to established procedures and service levels
Install, configure, and maintain hardware, software, and operating systems to ensure optimal performance
Create and maintain clear, accurate documentation for IT procedures and end user guides to facilitate knowledge sharing and efficiency
Assist the IT team wherever possible, contributing to group projects, process improvements, and other assigned tasks as needed
Qualification
Required
High school diploma or equivalent required
Previous experience in a help desk or technical support role is desirable
Knowledge and understanding of Windows and/or Mac operating systems, common software applications, and basic networking principles
Excellent communication and interpersonal skills, with a customer service mindset
Ability to work independently, manage multiple tasks, and collaborate effectively with team members
Strong documentation and organizational skills
Ability to sit, stand, walk, talk, hear, reach, push, pull, crouch, kneel, bend, climb, use fingers to grasp, handle, feel, and perform repetitive motions of hands or wrists
Exerts up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to move objects
Light mental and visual attention required for performing work where there is some variety, but actions taken and decisions made are limited to few possibilities
Work requires some coordination with others
Location: Central New York, residing within 50 miles from Fulton, NY
Preferred
Weekend work to suit business needs
Benefits
Competitive salary commensurate with experience
Comprehensive benefits package including medical, dental, and vision coverage
401K Retirement Savings + Company Match
Paid Vacation, PTO and Holidays
Company sponsored life insurance and LTD
Health Savings Account + Company Match
Generous Employee Discount
Verizon Discount
Referral Bonus Program
Opportunities for professional development and career advancement
Company
MacKenzie-Childs, LLC
Since 1983, MacKenzie-Childs has made handcrafted ceramics, each piece a one-of-a-kind collectible.
Founded in 1983
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-09-06Acquired
2014-09-02Private Equity
Leadership Team
Elizabeth Reifsnyder
Chief of Staff
Margaret Wakeland
Chief Merchandising Officer
Recent News
Company data provided by crunchbase