Flagstar Bank · 7 hours ago
Director - Private Bank & Commercial Banking Operations
New York/1400 Broadway/114025
Full-time
Onsite
Senior Level, Lead/Staff
$150K/yr - $312K/yr
10+ years expFlagstar Bank is a leading financial institution, and they are seeking a Director for Private Bank & Commercial Banking Operations. This role is responsible for supporting Private & Commercial Bank clients across various channels, managing operations, and driving strategic initiatives to enhance service delivery and profitability.
BankingFinanceFinancial Services
Responsibilities
Influencing across senior leaders and execs a strategic business objective and operating design/delivery for the direct support of the private & commercial banks continuous service needs/capabilities across all channels and products
Bank wide strategic design and implementation oversight of new technology/process and services/products for Commercial/Consumer and Private Bank, partnering with IT, Digital, Branch ops and Product Lines of Business’s (LOB’s)
Meeting and managing a significantly large operating budget of expense while driving a strategic vision of capital investment that has significant impact to other LOB’s strategic initiatives and ability to meet financial targets
Managing day-to-day operations of the Private & Commercial Bank Support and services, that is key to the Private & Commercial banks ability to book, service accounts and drive profitability. Engaging with leaders of Private & Commercial Bank groups to ensure cycle times, service levels and team support is meeting targets
Makes directional adjustments to strategic plans impacting the entire banks support structure for Commercial and Private Bank as well as product support that can also impact consumer clients
Oversight and design of KRI’s and risk-based metrics to ensure compliance and reg adherence
Development of leadership team, of senior managers for continuous financial and client service improvement as well as leadership skills and career progression preparedness
Uses independent judgement and discretion to make decisions and includes Managed Services Partners, where appropriate in support model to deliver needed services
Analyzes and resolves problems pertaining to Private & Commercial Bank
May be responsible for talent management functions including: employment, performance evaluations, staff development/training, disciplinary actions, succession planning and ensuring all staff comply with compliance requirements
Performs special projects, and additional duties and responsibilities as required
Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations
Qualification
Required
Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent
Minimum experience required: 10+ plus years of banking experience
8+ years in a leadership role driving strategic decisions or support
8+ years of management experience with a team of direct reports
6+ years of call center or equivalent experience
Preferred
Education level preferred: Undergraduate Degree (4 years or equivalent)
Benefits
Medical
Dental
Vision
Life
Disability insurance
Comprehensive leave program
Company
Flagstar Bank
Thank you for visiting Flagstar Bank, N.A. on LinkedIn, and we look forward to being part of your financial journey.
5001-10000 employees
H1B Sponsorship
Flagstar Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (39)
2024 (42)
2023 (41)
Funding
Current Stage
Public CompanyTotal Funding
unknown2021-04-26Acquired
2001-07-12IPO
Leadership Team
Gregg Christenson
Executive Vice President and CFO for Community Banking
R
Randal Turner
Chief Financial Officer, Loan Servicing and Shared Services
Recent News
2025-11-12
2025-11-07
Company data provided by crunchbase