NEOGOV · 2 hours ago
Financial Aid Technician
Los Angeles, CA
Full-time
Onsite
Entry Level
$5,784.84/mo - $7,166.40/mo
1+ years expNEOGOV is associated with the Los Angeles Community College District, which is seeking a Financial Aid Technician to oversee and participate in the awarding of scholarships, loans, and grants. The role involves evaluating student needs, authorizing financial aid awards, and providing advice to students regarding financial problems and eligibility requirements.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Responsible for one or more functions of financial aid programs such as: Federal Work Study Program, Federal Pell Grant Awards, Federal Supplemental Educational Opportunity Grant, data processing input and electronic transmissions, emergency loans, loan billings and collections, scholarships, Cal Grants and Federal Loan Programs
Interviews students to evaluate their needs and to determine their eligibility for one or more of the financial aid programs
Authorizes awards for financial aid through a combination of loans, grants, and work study based on individual needs and applicable laws and regulations
Provides advice and offers solutions to students who have special financial problems, who question eligibility requirements, or who have been denied aid
Compiles facts and figures necessary for the preparation of periodic and special reports
Audits individual student financial aid files to assure completeness and accuracy of all documents and corrects or orders the correction of any discrepancies
Prepares public information material related to financial aid for use in college papers and bulletins
Verifies the accuracy of information received through follow-up investigation or other means
Operates a computer terminal to input and retrieve information from a variety of specialized financial aid and student information records systems
Effectively utilizes standard office software applications to compile data and prepare information and correspondence
Attends and participates in seminars, conferences, workshops, and other training sessions to learn about state and federal laws and regulations pertaining to financial aid
May provide work direction and training to financial aid clerical support staff
May assist in the development and recommend new procedures and changes in existing clerical procedures
May perform a variety of tasks during peak work load periods or in the absence of assigned staff
Performs other related duties as assigned
Qualification
Required
Graduation from high school or its equivalent AND two years of full-time, paid clerical experience in a college or university financial aid office
OR An associate degree or its equivalent from a recognized college or university AND one year of full-time, paid clerical experience in a college or university financial aid office
Knowledge of Federal and state regulations, requirements and procedural guidelines pertaining to governmentally-funded programs of student financial assistance
Knowledge of techniques of counseling and interviewing
Knowledge of customer service techniques for public contact in person, on the telephone, and in written communication
Knowledge of correct use of business English, punctuation, spelling, and grammar
Knowledge of letter, memorandum, and report formats
Knowledge of clerical practices and procedures
Knowledge of recordkeeping procedures
Knowledge of capabilities of computer systems, applications, and hardware used in the operation of a Financial Aid Office
Skill in use of computer and standard office equipment
Ability to understand, interpret, and apply laws, regulations, and procedures concerning financial aid programs
Ability to advise students on personal management of financial aid funds
Ability to evaluate financial needs of students by applying prescribed criteria
Ability to communicate effectively with individuals from various ethnic and socio-economic backgrounds and different levels of academic achievement
Ability to work effectively and cooperatively with students, staff, faculty, and the public
Ability to critically review financial aid data and resolve discrepancies
Ability to train support staff to use various types of computers and software programs
Ability to gather and compile statistical and financial data
Ability to give clear and concise instructions
Ability to work under the pressure of recurrent deadlines with frequent interruptions
Ability to perform mathematical computations accurately
Ability to keep information confidential
Ability to deal calmly with students who are disturbed because of misunderstandings or delays
Ability to provide technical assistance to others
Ability to prepare reports and correspondence
Ability to work in a high volume environment
Ability to communicate effectively orally and in writing
Ability to maintain accurate records and files
Ability to effectively utilize computer hardware and software in the performance of duties
Ability to learn specialized software applications
Preferred
College-level course work in accounting, business administration, economics, finance, sociology, psychology, information technology, or a related field is desirable
Benefits
Medical and dental insurance and vision care plans are provided for employees and their dependents.
A $50,000 life insurance policy is provided free of charge for each employee.
New employees receive 12 full-pay days and 88 half-pay days of illness leave.
19 paid holidays per year.
Vacation days accrue annually beginning at 10 days and increasing incrementally to 24 days depending on years of service with the District. Vacation days for management and confidential positions begin at 15, 20, or 24 days.
Other paid time off includes: bereavement leave, personal necessity leave, court subpoena, and jury duty.
Employees become members of the Public Employees Retirement System. Employees are also covered by Social Security.
Employee Assistance Program
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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