Cross Insurance · 7 hours ago
Senior Claim Representative
US - MA - Boston
Full-time
Onsite
Mid, Senior Level
$90K/yr - $100K/yr
7+ years expCross Insurance is a family of agencies seeking a Senior Claim Representative to lead the agency’s claims handling process. This role involves providing technical oversight for complex P&C claims and acting as a client advocate to ensure fair resolutions and minimize risk costs.
Auto InsuranceFinancial ServicesInsuranceInsurTechLife Insurance
Responsibilities
Coordinate the settlement process for complex claims, advocating for clients on coverage denials, Reservation of Rights letters, and high-exposure settlements
Execute daily department workflows, including claim reporting timeliness, diary systems, and claim closing targets to ensure high-efficiency standards
Conduct proactive "claim review meetings" with key clients and account teams; provide actionable loss-run analysis to identify risk trends and recommend cost-containment strategies
Deliver weekly high-level briefings to department leadership on new activity, diary status, and severe losses
Establish qualifications for and monitor the performance of third-party administrators (TPAs) and carrier adjusters to ensure adherence to agreed service levels
Anticipate and administer substantial financial changes in claims (reserves/settlements) and rigorously monitor coverage denials to protect client interests
Qualification
Required
7–10+ years of P&C claims handling experience
Mastery of P&C coverage lines, including General Liability, Workers' Comp, Professional Liability, and Commercial Property
Active Property & Casualty Adjuster or Broker License is highly preferred
Advanced negotiation, analytical, and interpersonal skills; ability to navigate high-stakes conflict between clients and carriers
Proficiency in Agency Management Systems (e.g., Applied Epic) and MS Office Suite
Preferred
Bachelor's degree in Business, Risk Management, or Finance preferred; industry designations (e.g., CPCU, AIC, or ARM) are a major plus
Benefits
Medical
Dental
Vision
401(k) with match
Paid time off
And more
Company
Cross Insurance
Cross Agency is an insurance agency that offers auto, home, renters insurance, and commercial insurance for businesses.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Bruce Nickerson
Chief Financial Officer
James Jones
Chief Data Analytics Officer
Recent News
2025-06-30
2025-05-07
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