Technical Account Manager jobs in United States
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Kombo · 1 day ago

Technical Account Manager

positionNew York Office
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$180K/yr - $200K/yr
date3+ years exp

Kombo is a unified API for HR, payroll, Assessment, LMS and recruiting systems, and they are seeking a Technical Account Manager to own customer relationships from onboarding through ongoing success. The role involves working closely with strategic accounts to ensure their success and growth with Kombo's solutions.

ConsultingHuman ResourcesSaaS

Responsibilities

Onboard and implement new customers, leading from contract signature through go-live
Understand customer use cases across HR, TA, payroll, and LMS tools
Coordinate with Solutions and engineers to get customers integrated and live
Prepare and run structured QBRs focused on value, adoption, and roadmap
Align stakeholders on expansion opportunities and next phases
Identify new use cases, products, or integrations within existing accounts
Partner with Sales on commercial discussions and proposals
Build and manage an expansion pipeline across a portfolio of accounts
Own day-to-day relationship management for strategic accounts
Handle renewals, expansions, and commercial escalations
Provide structured feedback to Product on gaps and opportunities
Help prioritize roadmap based on patterns across accounts
Contribute to building out Customer Success and Kombo’s NYC office, including defining/refining CS playbooks and onboarding flows

Qualification

Customer SuccessTechnical Account ManagementAPI experienceData-driven outcomesOnboardingImplementationsAutonomous workInterest in HR TechCommunication

Required

3–5+ years in Customer Success, Technical Account Management, or similar customer-facing B2B SaaS role
Experience owning a book of business and driving improved NRR/expansion
Experience with APIs, integrations, or data-heavy products
Strong written and verbal communication with both technical and non-technical stakeholders
Ability to work autonomously and structure your own work
Eagerness to work in-office (NYC, 4+ days/week) at a high-growth startup

Preferred

Experience or strong interest in HR Tech / TA Tech
Background in HR Tech or TA Tech
Experience in startups or as an early hire on CS/TAM/post-sales teams
Hands-on experience calling APIs, use of Postman, or work on integrations with engineers

Company

Kombo

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Kombo is an API for HR, Payroll, ATS and Recruiting integrations
dateFounded in 2022
location
Berlin, Berlin, DEU
people-size51-200 employees
web-link
https://kombo.dev/

Funding

Current Stage
Growth Stage
Total Funding
$10.37M
Key Investors
468 Capital
2023-01-01Seed· $2.57M
2022-11-15Seed· $7.8M

Recent News

PhocusWire
Kombo acquires KelBillet to accelerate consolidation in ground transportation
2026-01-16
AIM Group
Marius Jeuck and Max Schulz: Taking integrations external
2025-03-28
phocuswire.com
BlaBlaCar to lobby for fair distribution through European rail group
2025-02-03
Company data provided by crunchbase