ExecutivePlacements.com · 8 hours ago
Remote Helpdesk Support
United States
Full-time
Remote
New Grad, Entry Level
$21/hr - $21/hrATA Services, Inc. is currently seeking Remote Helpdesk Support staff for a temporary assignment. The role involves providing Tier 1 support for the Professional Development Information System (PDIS), managing inquiries and ticketing through FreshService ITSM, and ensuring user satisfaction and compliance with organizational standards.
Human ResourcesOnline PortalsRecruiting
Responsibilities
Respond to PDIS-related inquiries received via email
Create and manage tickets in FreshService ITSM for all requests
Provide Tier 1 support, including answering general questions, assisting with login issues, password resets, and navigation
Escalate complex issues to Tier 2 or appropriate technical teams
Maintain accurate documentation of all interactions and resolutions in FreshService
Qualification
Required
Experience in IT helpdesk support
Familiarity with FreshService ITSM
Strong communication and customer service skills
Ability to work remotely
Candidates MUST live in New Mexico
Company
ExecutivePlacements.com
Online recruitment
Founded in 2011
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase