Staples Canada · 3 hours ago
Customer Service Representative III
United States
Full-time
Remote
Entry, Mid Level
2+ years expStaples Canada is a business-to-business company that values customer service. The role of Customer Service Representative III involves supporting customers by resolving complex issues and ensuring a seamless experience across multiple contact channels.
E-CommerceInformation TechnologyOffice Supplies
Responsibilities
Routinely interact with customers who require assistance resolving issues that may be complex or escalated
Provide support for CSR internal team members in need of escalating and resolving complex issues
Perform research and determine optimal resolution
Provide timely follow-up and follow-through
Collaborate with multiple teams (internal and external)
Document details related to the nature of customer contacts
Develop subject matter expertise within multiple areas of the business, taking on various work assignments as needed
Contribute to achieving Key Performance Indicators (KPIs) by routinely meeting quality, productivity, schedule compliance, and attendance standards
Qualification
Required
High school diploma or GED
Two years customer service (or equivalent) experience OR previously demonstrated success in a CSR I or II role
Distraction-free, designated workspace/home office with high-speed internet
Experience with basic equipment troubleshooting and PC/hardware set up
Must be able to work 11:30 AM-8:00 PM Eastern time
Advanced customer focus capabilities that include anticipating customer needs, uncovering underlying problems, and providing a low-effort experience
Ability to diagnose problems, take corrective action, and offer varied solutions dependent on customer need
Readily act and step up to tackle tough issues, displaying a can-do attitude
Preferred
Two years customer service experience within the past 5 years
Previous work from home experience
Experience providing customer service support to a technical customer base preferred
Bachelor's degree
Benefits
Inclusive culture with associate-led Business Resource Groups
112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
Online and Retail Discounts
Company Match 401(k)
Physical and Mental Health Wellness programs
And more!
Company
Staples Canada
STAPLES Canada is a company that sells office supplies, technology and equipments.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian McDougall
Chief Retail Officer
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