Sunrise Systems, Inc. · 5 hours ago
Customer Service Representative
Phoenix, AZ
Contract
Onsite
Entry, Mid Level
$17/hr - $17/hr
2+ years expSunrise Systems, Inc. is seeking a Customer Service Representative to join their team. The role involves communicating with attorneys, legal support staff, and the public while providing exceptional customer service and support. Responsibilities include answering phone lines, registering parties for hearings, and performing data entry in the case management system.
Information Technology & Services
Hiring Manager
Vinay Kumar
Responsibilities
Answers main phone lines, screens incoming calls, initial contact to meet/greet callers or walk-ins, routes calls accurately and timely
Registers parties for hearings with names, phone numbers and time of call
Elevates higher level case inquiries and other requests to Docket Officer paralegals, Supervisors, or Administrative Law Judges
Communicates verbally and/or in writing with appropriate personnel re: case/hearing status. Responds to status of appeals calls from internal and external customers and processes requests
Performs research in multiple databases to respond to questions regarding status of case
Performs data entry in case management system to document information and conversations with callers, coworkers, supervisors
Performs secretarial tasks such as processing mail and faxes, word processing decisions and making copies of electronic records and digital recordings
Qualification
Required
Accuracy while typing
Experience with using computers
Customer service skills
Microsoft Office Programs
Concepts of professional conduct
Customer service techniques
Confidentiality and ethical guidelines for professional conduct and protecting customer information
Strong interpersonal communication and effective decision-making capabilities
Professional and effective verbal and written communication in order to establish and maintain interactions with internal and external customers
Operation of keyboard and other office equipment (e.g. PC, scanner, fax, etc.)
Use of personal computer with multiple programs running simultaneously
Perform, repetitive, detailed work with a very high level of accuracy
Handle diverse and upset customers with tact and diplomacy
Sit uninterrupted for prolonged periods of time
Research data using the case tracking system
2+ Years in a Customer Service role
High School Diploma/GED
Preferred
Basic secretarial, legal support, or customer service skills are preferred for working in a professional office
Customer service experience is preferred in one or more of the following areas: office experience, relevant legal experience, or customer service on phones and in person
Benefits
Training
Support
Wonderful benefits
Company
Sunrise Systems, Inc.
Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ruchi Hajra
Senior Account Manager/Client Servicing/Talent Acquisition Partner
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