SimplyAgree · 6 hours ago
Customer Success Associate
United States
Full-time
Remote
New Grad, Entry Level
$70K/yr - $80K/yrSimplyAgree is a signature and closing management platform for attorneys managing complex private and public transactions. The Customer Success Associate will support the growing customer base by resolving support requests, analyzing customer data, and providing user training to ensure a premier customer experience.
Information ServicesInformation TechnologyLegalLegal TechSaaSSoftware
Hiring Manager
Carey Geibel
Responsibilities
Promptly respond to customer support issues via our support software, email, and/or live screen shares
Act as a rotating point of contact for SimplyAgree’s SMB customers, many of whom have complex deals and regular support needs
Manage renewals and upsells for SimplyAgree’s SMB customers
Work with our Engineering team members to find, analyze, and resolve technical client issues
Conduct end user training, product demos and Live Transaction Guidance, ensuring users know how to use SimplyAgree
Identify opportunities and develop resources for improved product onboarding experiences
Analyze customer support data, including common issues, peak support days, and issues categorized by organization or end user, and report findings to the Customer Success team
Proactively identify patterns in customer feedback to recommend improvements to our product and/or support processes
Work closely with Product team to maintain and update our comprehensive Knowledge Base
Qualification
Required
Effective communicator who can build trust with SimplyAgree end users and internal team members
Patient and enjoys teaching new skills to others
Problem solver who can think creatively to provide strategic guidance
Self-motivated learner and proactive team player – comfortable working independently with a high level of autonomy over support issues
Preferred
Ability to occasionally cover US holidays or take tickets over the weekend is a plus
Benefits
Private healthcare insurance options for you and your family, including vision and dental care
A 401(k) savings plan
Flexible spending accounts
A home office allowance
Unlimited PTO, with a suggested minimum of four weeks of vacation to recharge
Company
SimplyAgree
implyAgree is a signature and closing management tool for transactional attorneys.
Founded in 2015
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$1M2024-05-29Debt Financing
2022-01-01Debt Financing
2019-09-25Series Unknown· $1M
Leadership Team
William Norton
Founder and CEO
Matt Dudley
Chief Of Staff
Company data provided by crunchbase