Upshop · 6 hours ago
Principal UX Designer
United States
Full-time
Remote
Senior Level, Lead/Staff
7+ years expUpshop is the market leader in Total Store Operations solutions for the Grocery and C-Store markets, offering an AI-powered SaaS platform. The Principal UX Designer will own the evolution of the Design Platform and System, mentor junior designers, and collaborate with cross-functional teams to ensure quality and consistency in user experience across products.
Information TechnologySoftwareTechnical Support
Hiring Manager
Tyler Cox
Responsibilities
Own and evolve the Upshop Design Platform and System: components, guidelines, interaction language, motion principles, and shared patterns
Partner with engineering to ensure consistency, scalability, performance, and technical feasibility at platform scale
Define and document standards for how design is expressed across products — from tokens to complex state behaviors
Advocate for accessibility, performance, and inclusive design across the system
Create and iterate high-fidelity prototypes, interaction models, and design artifacts that clarify intent and drive alignment
Use prototypes as a primary language for exploration, communication, and decision-making
Translate research insights, user data, and business goals into elegant, scalable solutions
Serve as a mentor and coach: provide regular design critique, career guidance, and hands-on support for more junior designers
Lead and facilitate cross-disciplinary workshops to solve complex UX challenges collaboratively
Elevate team craft through shared best practices, tooling improvements, and patterns for reuse
Partner deeply with Product, Engineering, and Brand teams to shape outcomes that balance user needs with business strategy
Influence product direction through strategic reasoning and exceptional design judgment
Represent design decisions to senior leadership and stakeholders with clarity and confidence
Thrive in exploratory environments where problems are undefined and outcomes are emerging
Define and refine processes that help teams navigate ambiguity while maintaining velocity and quality
Qualification
Required
7+ years of UX / product design experience with a strong portfolio of work that demonstrates both strategic depth and craft excellence
Experience creating and scaling design systems or shared UX platforms in complex multi-product portfolios across different medium (web, tablet, mobile)
Proven track record of mentoring designers and elevating team quality
Hands-on design fluency: end-to-end interaction design, advanced prototyping (Figma), motion where applicable
Deep systems thinking: ability to decompose and organize design patterns that scale across products and teams
Excellent communication: ability to articulate decisions to both technical and non-technical audiences
Comfort working with engineering on implementation patterns, constraints, and performance realities
Strong understanding of user-centered design, accessibility, and usability best practices
Experience contributing code to UI component libraries: React, Tailwind, Design Tokens, shadcn, CSS-in-JS; able to meaningfully engage on component structure and implementation quality
Familiarity with analytics data used to inform design decisions
Experience in high-growth SaaS or platform organizations
An online portfolio is required and should highlight: Design system thinking and platform-level impact, High-fidelity prototypes and interaction work, Examples of coaching, mentoring, or elevating team outcomes
Company
Upshop
Upshop is an IT company that offers technology solutions for store operations and processes.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Shamus Hines
Chief Executive Officer
Joydeep Roy
Chief Technology Officer
Recent News
2025-09-29
Venture Capital Firms
2025-09-27
Company data provided by crunchbase