Sur La Table · 4 hours ago
General Manager
Santa Rosa, CA
Full-time
Onsite
Lead/Staff, Director/Executive
$78K/yr - $85K/yr
3+ years expSur La Table is a company offering a wide selection of premium-quality goods for the kitchen and table, along with culinary expertise. The General Manager plays a key role in leading a high-performing team, driving culinary and retail business performance, and ensuring exceptional customer experiences.
CookingElectronicsGiftHome Decor
Responsibilities
Recruit, develop and retain a high-performing team to meet the business needs of both culinary and retail
Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture
Conduct regular performance evaluations, provide feedback, and create development plans to support individual and team growth
Remains knowledgeable by staying updated on products, utilizing available training, and seeking additional resources as needed
Ensure exceptional customer experience by leading a customer-focused culture
Uphold Sur La Table’s brand standards through outstanding service, store presentation, and culinary class execution
Address customer concerns and resolve issues to maintain satisfaction and loyalty
Exceed sales goals by developing and implementing strategies to enhance the culinary and retail business
Analyze key performance metrics daily and leverage insights to optimize store performance
Ensure achievement of sales goals and financial targets through effective merchandising, marketing, and customer engagement
Oversee daily store operations, ensuring compliance with company policies and procedures
Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising
Ensure store safety and cleanliness, addressing any maintenance needs promptly
Maintains the accuracy and integrity of employee records, including but not limited to time and attendance data, food safety certifications, and personal information
Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy
Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed
Qualification
Required
3+ years of retail management experience, preferably in a specialty or culinary retail environment
Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals
Strong leadership skills with the ability to inspire, develop, and retain a high performing team
Excellent communication, problem-solving, and decision-making abilities
Passion for community engagement and providing exceptional customer experiences
Preferred
Proficiency in Microsoft Office and retail management systems preferred
Company
Sur La Table
Sur La Table is an online store that sells table tops, cookware, bakeware, ovens, and kitchen tools for domestic use and gifting purposes.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Goldman
President
Recent News
2025-11-07
2025-10-31
Company data provided by crunchbase