USAJOBS · 5 hours ago
Hth Sys Spec (Assoc GPM)
Syracuse, New York, USA
Full-time
Onsite
Mid, Senior Level
$75K/yr - $75K/yr
1+ years expUSAJOBS is part of the Veterans Health Administration, and they are seeking a Health Systems Specialist to provide assistance and support for ambulatory care services. The role involves oversight of various clinics and the development of guidance and policies to improve patient access to care.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Provides access related consultative services, working in collaboration with facility Service Lines, to review and develop guidance and policies that will facilitate standardized processes within the facility and applicable CBOCs, etc
Review and provide input on regulations and policies for local interpretation, utilizing local group practice management and communication strategies
Works as part of an inhouse team to ensure a wide range of local factors are considered in the application of national policies and procedures
Reviews and evaluates assigned processes and procedures to determine areas of effectiveness, efficiency, and improvement for proposal through local GPM group and supervisor
Reports to supervisor and access leadership in the facility, as assigned
Incorporates best practices to help improve patient access to care and that standards are met within assigned services
Promotes established system-wide training plans to optimize local use
Supports the local clinic management system based on national requirements
Proposes improvements to supervisor regarding national training curriculum for onboarding and sustainment activities
Maintains knowledge of CPM training materials and supports fulfillment of action plans to meet CPM training requirements
Works with Veteran Experience Officers within the local facility to evaluate patient and family concerns regarding the access to services needed
Aligns efforts with national and local requirements
Assists supervisor in coordinating efforts to ensure patient concerns are received, evaluated, and addressed in a timely and effective manner by the appropriate subject matter experts
Provides accurate data to ensure that processes and procedures developed are appropriately supported
Assists in the evaluation of outpatient care patient feedback for access and quality measures at the facility
Utilizes an analytics system for the collection and analysis of outpatient care patient feedback for access and quality measures
Evaluates and recommends changes for continuous process improvement
Collaborates with the Veterans Experience, clinic management, scheduling, and analytic groups
Incumbent utilizes advanced principles and strategies for access improvement to review and provide recommendations to Clinical Leads (CLs), including identifying strategies to reduce backlog
Monitors existing or emerging workflow issues; monitors consult management issues and provide guidance to CLs and Administrative Leads (ALs) when required
Monitors Information Technology (IT) usage and issues and provide information or assistance to CLs as needed
Assists clinic managers in forecasting the impact of staff changes and developing countermeasures to mitigate the effect of staff shortages on access to care
Makes recommendations to managers regarding allocation of resources, including potential use of community care options
Monitors, and makes recommendations to adjust plans to effectively and cost-efficiently accomplish the mission within budgetary constraints
Performs cost analysis and cost effectiveness studies to determine make/buy decisions to address gaps
Implements established action plans that will enable clinical grids to accurately reflect supply
Monitors profile indicators to help eliminate issues with backlogs (including Recall Delinquency, Past Due Return To Clinic Orders, nd Open Consults), Missed Opportunity Rates, Wait Times or Community Care options
Ensures accuracy of related services FTEE, person class assignments, labor mapping and book ability. Monitors telephonic issues and develops action plans to address
Monitors business and clinical analysis recommendations across service lines to determine trends and impact at the facility level
Acts as a liaison or point person for communications with persons and/or groups internal or external to the facility, representing Group Practice Management on clinical access issues
Promotes effective communication and optimal information flow within the clinics
Follows the established communication plan regarding reporting procedures for CPM access
Identifies modes of communication and reporting templates. Utilizes or creates standardized templates for Access Reporting
Other duties as assigned
Qualification
Required
You must be a U.S. Citizen to apply for this job
Selective Service Registration is required for males born after 12/31/1959
You may be required to serve a probationary period
Subject to background/security investigation
Selected applicants will be required to complete an online onboarding process
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP)
A transcript must be submitted with your application if you are basing all or part of your qualifications on education
Formal education in an occupation related major field of study, such as business or public administration, with coursework in health care administration (Hospital Administration, Public Health Administration, Business or Public Administration)
Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field
Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan
In addition to meeting the IOR requirement, applicants must possess a minimum of one year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation
To qualify for this position at the GS-11 grade level, applicants must have a minimum of one year of specialized experience equivalent to at least the next lower grade (GS-09) in the normal line of progression for the occupation in the organization
A PhD or equivalent doctoral degree or three (3) full years of progressively higher level graduate education leading to a PhD
Equivalent combinations of education and specialized experience to meet the requirements
To qualify for this position at the GS-12 Full Performance Level, applicants must have a minimum one year of specialized experience equivalent to at least the next lower grade (GS-11) in the normal line of progression for the occupation in the organization
Benefits
Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.
VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more.
Company
USAJOBS
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