Harris County ESD 11 Mobile Healthcare · 19 hours ago
Application Support Engineer
Tomball, TX
Full-time
Onsite
Mid Level
4+ years expHarris County ESD 11 Mobile Healthcare is seeking an Application Support Engineer responsible for supporting and maintaining enterprise software applications. The role involves ensuring system reliability, data integrity, and seamless integration while collaborating with stakeholders and vendors to enhance application functionality.
Health Care
Hiring Manager
Matt Folsom
Responsibilities
Provides application support, troubleshooting, and issue resolution for enterprise software platforms to ensure system availability and performance
Evaluates application performance and integration effectiveness, identifying issues and implementing improvements as needed
Maintains and supports enterprise applications, ensuring minimal downtime and reliable operation
Coordinates application access, permissions, and configuration changes in accordance with security standards
Reviews and maintains application workflows to ensure alignment with operational requirements
Designs, develops, and maintains integrations between software applications to enable secure and accurate data flow
Tests integrations, updates, and enhancements to validate functionality, data accuracy, and system stability
Works with REST APIs, webhooks, and related integration technologies to streamline operations and data synchronization
Develops, customizes, and maintains reports and dashboards to support operational and strategic decision-making
Monitors system logs, alerts, and data flows to proactively identify and address potential issues
Plans, coordinates, and executes software updates, upgrades, and deployments
Coordinates with software vendors for updates, patches, troubleshooting, and performance optimization. Partners with internal stakeholders to support application functionality and continuous improvement
Provides escalated application support to IT Help Desk staff and end users as needed
Participates in special projects, including application enhancements, integrations, and IT infrastructure improvements
Documents system configurations, integrations, processes, and support procedures
Ensures compliance with data security, confidentiality, and ethical standards in all system access and work performed
Supports data integrity by validating inputs, outputs, and synchronization across integrated systems
Other duties as assigned
Qualification
Required
Associate's degree in information technology, Computer Science, or a related field
4 years of experience supporting enterprise applications and integrations, including working with REST APIs, webhooks, and scripting languages such as PowerShell, Python, or Bash
Proficiency in SQL, Power BI, or similar reporting tools
Demonstrated ability to independently analyze complex issues, exercise sound judgment, and develop effective solutions while managing competing priorities
Proven ability to work autonomously with accountability and ownership for assigned systems, integrations, and outcomes
Strong ability to communicate technical concepts clearly and collaborate effectively with internal stakeholders and external vendors
Demonstrated professionalism with a commitment to confidentiality, data security, and ethical standards
Valid Texas driver's license and insurable driving record
Must not have been excluded by the OIG to participate in federally funded healthcare programs
Preferred
Bachelor's degree in information technology, Computer Science, or a related field
Certifications such as ITIL, Microsoft Certified: Power BI Data Analyst Associate, or equivalent preferred
Familiarity with cloud-based application deployments and integrations
Company
Harris County ESD 11 Mobile Healthcare
Harris County Emergency Services District 11 provides emergency medical services to more than 600,000 residents.
201-500 employees
H1B Sponsorship
Harris County ESD 11 Mobile Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2022 (2)
Funding
Current Stage
Growth StageLeadership Team
James "Jamie" Chebra
Chief Executive Officer
Tony Farmer, CPA
Chief Financial Officer
Company data provided by crunchbase