State of Oregon · 1 day ago
Public Benefits Specialist, Entry
Salem, OR
Full-time
Onsite
Entry Level
$3,798/mo - $4,954/mo
2+ years expThe Oregon Department of Human Services is proud to be an Equal Opportunity Employer. In this role, you will assist Oregonians in accessing vital services that foster equity and well-being, serving as the first point of contact in field offices.
GovernmentNon ProfitPublic SafetySocial
No H1B
Responsibilities
Be the first face of contact in most field offices for Oregonians and provide a welcoming environment for individuals and families to interact with the department
Support the infrastructure of the office by supporting the day-to-day operation
Assist Oregonians in person, by phone or email to resolve any questions or concerns by providing support with the Oregon Eligibility application process, for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs
Assisting Oregonians through a trauma informed lens
Financial duties that include tracking, issuing, and accounting for all financial actions and requirements needed
Providing support for the business functions within the office
Qualification
Required
Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR
An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR
An equivalent combination of education, training, and experience relative to the class concept
Demonstrated ability to adapt communication styles to effectively convey complex rules, regulations, and procedures to diverse audiences
Proficient in navigating various digital platforms, such as Microsoft Word, Excel, email systems, and online search tools
Experienced in accurately entering and verifying detailed data
Experience providing customer service serving a diverse clientele
Demonstrated expertise in supporting customers facing financial or emotional hardship with professionalism, empathy, and compassion
Requires a valid driver's license or other acceptable method of transportation
Benefits
ODHS Employee Resource Group communities that promote shared learning.
Cost of Living Adjustments.
Annual salary increases (until you reach the top of the listed salary range).
Amazing benefits package.
Possible eligibility for the Public Service Loan Forgiveness Program.
Company
State of Oregon
Official LinkedIn page for the state of Oregon. Oregon is a state in the Pacific Northwest region of the United States.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
William Wise
Chief Executive Officer
Kate Nass
Chief Financial Officer
Recent News
2025-05-04
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