Staples · 5 hours ago
Customer Service Representative III
United States
Full-time
Remote
Entry, Mid Level
2+ years expStaples is a business-to-business company that emphasizes customer service. In this role, you will be responsible for resolving complex customer issues, supporting internal team members, and ensuring a seamless experience for customers through effective communication and problem-solving.
ConsumerE-CommerceEnterprise SoftwareOffice SuppliesRetail
Responsibilities
Routinely interact with customers who require assistance resolving issues that may be complex or escalated
Provide support for CSR internal team members in need of escalating and resolving complex issues
Perform research and determine optimal resolution
Provide timely follow-up and follow-through
Collaborate with multiple teams (internal and external)
Document details related to the nature of customer contacts
Develop subject matter expertise within multiple areas of the business, taking on various work assignments as needed
Contribute to achieving Key Performance Indicators (KPIs) by routinely meeting quality, productivity, schedule compliance, and attendance standards
Qualification
Required
High school diploma or GED
Two years customer service (or equivalent) experience OR previously demonstrated success in a CSR I or II role
Distraction-free, designated workspace/home office with high-speed internet
Experience with basic equipment troubleshooting and PC/hardware set up
Must be able to work 11:30 AM-8:00 PM Eastern time
Preferred
Two years customer service experience within the past 5 years
Previous work from home experience
Experience providing customer service support to a technical customer base preferred
Bachelor's degree
Benefits
Inclusive culture with associate-led Business Resource Groups
112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
Online and Retail Discounts
Company Match 401(k)
Physical and Mental Health Wellness programs
And more!
Company
Staples
Staples is a provider of workspace products such as furniture, technology, cleaning products, and traditional office supplies.
10001+ employees
H1B Sponsorship
Staples has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (152)
2024 (172)
2023 (147)
2022 (161)
2021 (121)
2020 (178)
Funding
Current Stage
Public CompanyTotal Funding
$7MKey Investors
US Department of Energy
2024-07-09Grant· $7M
2017-06-28Acquired
1999-11-15Post Ipo Equity
Leadership Team
Michele Parzianello
Chief Sales Officer
Recent News
The Morning Call
2025-12-07
Agri Investor
2025-12-02
Company data provided by crunchbase