Rimini Street · 1 day ago
Global Reference Sr. Manager
United States
Full-time
Remote
Senior Level
$120K/yr - $150K/yr
5+ years expRimini Street, Inc. is a leading global provider of enterprise software support and managed services. The Global Reference Sr. Manager will develop and manage the client reference program to enhance customer advocacy and support sales initiatives, collaborating closely with sales, marketing, and customer success teams.
EnterpriseEnterprise SoftwareInformation TechnologySoftware
Responsibilities
Assist with managing a formal client reference program that aligns with organizational goals and objectives
Identify, recruit, and maintain relationships with clients willing to serve as references. Ensure their experiences and feedback are accurately captured and utilized
Oversee the process of responding to internal and external reference requests, ensuring timely and relevant responses that highlight client success stories
Set and track key performance indicators (KPIs) related to the reference program, including response rates, client satisfaction, and impact on sales outcomes
Work closely with sales, marketing, and customer success teams to ensure alignment on reference needs and to maximize the value derived from client input. Collaborate with the marketing and advocacy teams to leverage client references in case studies, press releases, webinars, events, and other marketing collateral
Collect and analyze feedback from clients and internal stakeholders to continuously improve the reference program and processes
Provide training and support to internal teams on best practices for engaging with clients and utilizing reference materials effectively
Regularly share program wins, new reference additions, and success stories with the broader organization to increase awareness and participation
Qualification
Required
5+ years' experience with proven experience in customer relationship management, customer success, or a related role
Strong communication and interpersonal skills, with a focus on building and maintaining client relationships
Proficiency in CRM software and data analysis tools especially Salesforce
Knowledge of sales and marketing practices related to client references and advocacy
Customer Focus: Demonstrates a strong commitment to understanding and meeting client needs
Effective Communication: Ability to convey information clearly and effectively to diverse audiences
Executive Engagement: Demonstrated ability to interact with sales management and executive-level client contacts is key
Initiative: Proactive in identifying opportunities for program improvement and client engagement. Self-managed, quick learner that can work independently
Team Collaboration: Works effectively as part of a cross-functional team to achieve common goals
Resilience and Adaptability: Ability to navigate challenges and adapt to changing circumstances in a fast-paced environment
Excellent organizational skills and the ability to manage multiple tasks simultaneously
Preferred
Bachelor's degree in business, marketing, communications, or a related field preferred
Benefits
Medical, Dental, and Vision insurance
Disability insurance
Paid Parental Leave
401(k) program
Generous Paid time off (PTO)
Company
Rimini Street
Rimini Street is an independent provider of enterprise software support services for Oracle and SAP licensees.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$380.15MKey Investors
Colbeck CapitalBridge Bank
2021-07-08Post Ipo Debt· $90M
2018-07-19Post Ipo Debt· $140M
2017-10-11IPO
Leadership Team
Seth Ravin
CEO & Chairman of the Board
Jim Benge
Vice President of Development
Recent News
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