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BRIGADE · 9 hours ago

Client Operations Coordinator

Hadley, MA

Full-time

Hybrid

New Grad, Entry Level

BRIGADE is an independent, award-winning branding and design agency with 20 years of experience helping national food, beverage, and wellness brands boost memorability and market share. They are seeking a full-time Client Operations Coordinator to help keep operations and client service running smoothly for an exciting QSR client, focusing on organization and project management.

AdvertisingDigital MarketingGraphic DesignMarketingWeb Design

Senior Management

Responsibilities

Integrate seamlessly into day-to-day operations to strengthen the account and team by improving communication and ensuring smooth workflow between clients, account management, and creative teams

Help traffic paid media and other deliverables, keeping projects on schedule and ensuring deadlines are met

Maintain and update status sheets, providing clear visibility into project progress, priorities, and next steps for all stakeholders

Support resource planning and resourcing meetings, helping identify availability, align workloads, and flag potential bottlenecks

Lead weekly project-status and resourcing discussions to review upcoming assignments, resolve obstacles, and ensure priorities are aligned with client needs

Monitor and follow up on timesheets and internal documentation to safeguard accuracy, accountability, and billable time

Identify opportunities for ongoing process improvements, refine internal workflows, and support training initiatives to enhance team efficiency

Serve as a proactive, detail-oriented communicator—both written and verbal—bridging account management, creative, and production teams

Ensure all work aligns with client goals and BRIGADE’s standards for creative excellence and operational rigor

Qualification

Analytical skillsOrganizational skillsProject management softwareGoogle SuiteFinancially savvyWritten communicationVerbal communicationTime managementDetail-orientedTeam collaboration

Required

BA/BS from an accredited school or equivalent experience

Highly analytical, process-minded, and detail-oriented — a stickler for accuracy and consistency

Exceptional organizational and time management skills

Excellent written and verbal communication skills

Strong initiative, accountability, and follow-through

Ability to prioritize quickly and adapt in a fast-paced, dynamic environment

Financially savvy and capable of supporting budgeting and resourcing decisions

Desire to contribute to a high-performing, collaborative team

Experience with Google Suite or equivalent

Willingness to travel occasionally to support client and agency needs