FNB South Africa · 19 hours ago
Universal Advisor
Ceres
Full-time
Onsite
New Grad, Entry LevelFirstRand Bank Limited is seeking a Universal Advisor to provide a positive customer experience by addressing customer needs and offering product solutions. The role involves engaging with customers, adhering to policies, and optimizing interactions to encourage the use of digital channels.
BankingCredit CardsCustomer ServiceDebit CardsFinancial ServicesLendingPaymentsPersonal FinanceWealth Management
Responsibilities
Connect with our customers by living up to our brand promise of how we can help you? at all times
Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs
Always conduct themselves in an ethical manner
Adhere to the TCF (Treating Customer fairly) principles in all that you do
Identify and sell/cross sell products aligned to customer needs
Maximise channel optimisation opportunities identified aligned to customer needs
Ensure activities support cost containment and reduction
Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
Fulfilling transactions above the benchmark set and providing an exceptional customer experience
Demonstrate behaviour in support of the organisational values
Takes accountability for own performance, personal and career development
Improve knowledge and competencies by completing training specific for role as per eCareers
Contribute to the overall effectiveness and success of the team
Maintain an ability to adapt to ever changing business and customer needs
Qualification
Required
Provide a positive customer experience by being helpful and sensitive to customer needs
Provide product solutions including directing customers to the correct channel (eChannels and Self Service)
Connect with customers by living up to the brand promise
Converse with customers in a way they fully understand and provide helpful solutions and products based on their needs
Conduct themselves in an ethical manner
Adhere to the TCF (Treating Customer Fairly) principles
Identify and sell/cross sell products aligned to customer needs
Maximise channel optimisation opportunities aligned to customer needs
Ensure activities support cost containment and reduction
Optimise every customer interaction to migrate or convert customers to eChannels and encourage use of digital and self-service channels
Comply with procedures and processes contained in the relevant business guidelines
Understand the risk associated with decisions
Fulfill transactions above the benchmark set and provide an exceptional customer experience
Demonstrate behaviour in support of the organisational values
Take accountability for own performance, personal and career development
Improve knowledge and competencies by completing training specific for role
Contribute to the overall effectiveness and success of the team
Maintain an ability to adapt to ever changing business and customer needs
Company
FNB South Africa
While ‘help’ constitutes a core brand value within FNB, we also practice an overall ethos underpinned by the concept of ‘better business; better world’.
Founded in 1838
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Harry Kellan
FNB CEO and CEO Retail & Commercial
L
Lynette Kloppers
CEO
Recent News
2025-11-12
Company data provided by crunchbase