Bell Techlogix, Inc. · 3 hours ago
M365 Engineer
United States
Full-time
Remote
Senior Level
7+ years expBell Techlogix is seeking an M365 Engineer to implement, support, and maintain M365 and other messaging platforms. The role involves monitoring system health, troubleshooting technical issues, and collaborating with teams to enhance platform reliability and performance.
Information Technology & Services
Responsibilities
Implement, support, and maintain M365, HCL Notes, and other messaging platforms
Monitor system health and performance, investigate alerts, and respond to incidents to restore service availability in accordance with established procedures and service-level objectives
Perform system provisioning, configuration, patching, and maintenance activities in cloud and hybrid environments
Participate in change management processes, including planning, execution, validation, and documentation of infrastructure changes
Troubleshoot complex technical issues across cloud, server, storage, and network components, escalating as appropriate
Responsible for managing and resolving service requests and incidents in accordance with established procedures and service-level objectives
Develop and maintain automation, scripts, and infrastructure-as-code to improve reliability, consistency, and operational efficiency
Maintain accurate technical documentation, diagrams, and runbooks to support operational processes
Collaborate with cross-functional teams, vendors, and service providers to resolve issues and support platform improvements
Implement and follow security best practices, including access controls, patch management, and configuration standards
Support disaster recovery, backup, and resiliency initiatives to ensure business continuity
Contribute to continuous improvement efforts by identifying opportunities to reduce incidents, improve performance, and modernize infrastructure platforms
Comply with organizational policies, standards, and regulatory requirements
Other duties as assigned
Qualification
Required
Associate degree or equivalent education and experience in cloud and infrastructure services
7+ years of total IT experience
3+ years in M365 and other messaging platforms
3+ years in the HCL Notes platform
Experience with server hardware and managing physical servers and appliances in a data center environment
Working knowledge of cloud platforms (Azure preferred, AWS, and/or GCP), including core services such as compute, storage, networking, and identity management
Strong understanding of Windows and/or Linux server operating systems, including system configuration, performance monitoring, and troubleshooting
Strong understanding of virtualization concepts, including hypervisors, virtual networking, and storage abstraction
Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, routing, firewalls, and load balancing concepts
Familiarity with identity and access management (IAM) concepts, including directory services, authentication, authorization, and role-based access control
Understanding of infrastructure security best practices, including patch management, least privilege access, and secure configuration standards
Knowledge of monitoring, logging, and alerting concepts and tools used to support system reliability and incident response
Awareness of backup, disaster recovery, and business continuity concepts in cloud and hybrid environments
Familiarity with automation and scripting concepts, including Infrastructure as Code and configuration management principles
Ability to adapt to a changing technical environment
Ability to coach other members of team in their area of expertise
Ability to communicate clearly with all team members and end-users
Ability to work with a sense of urgency
Customer-facing presentation and consulting skills
Ability to have face-to-face customer engagement skills
Excellent written, oral and presentation skills
Ability to explain technical procedures in business terms
Able to solve complex technical problems through sound and methodical troubleshooting
Must be available in an on-call capacity, when needed outside of typical business hours
Must be able to view computer monitor for up to 100% of work shift
Must be able to use keyboard for up to 100% of work shift
Must be able to work in a fast-paced work environment
Company
Bell Techlogix, Inc.
As a leading information technology managed services and solutions company, Bell Techlogix provides transformational Next Generation Digital Workplace and Infrastructure Management Solutions to large and mid-market enterprises, as well as the public sector.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ron S. Frankenfield
Chief Executive Officer
Christopher Avery
Chief Technology Officer
Recent News
2025-05-29
2025-04-18
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