The National Bank of Indianapolis · 5 hours ago
Customer Service Representative (Float Teller)
Indianapolis, IN
Full-time
Onsite
New Grad, Entry Level
$18/hr - $18/hr
0+ years expThe National Bank of Indianapolis is seeking a Customer Service Representative (Float Teller) to provide high-quality customer service at their teller's window. The role involves processing transactions, maintaining security controls, and ensuring customer satisfaction while representing the bank professionally.
BankingFinanceFinancial Services
Responsibilities
Uphold the “Culture of Excellence” and provide high quality customer service to all clients all the time
Comply with all banking regulations and our own Bank policies, procedures and objectives
Maintain proper procedures and security controls to protect against criminal and fraudulent activity and unnecessary risk or exposure, including but not limited to following Bank policies and procedures to ensure confidentiality and obtaining all proper identification on telephone and electronic inquiries
Provide clients with accurate account, product or service information
Process checking and savings transactions, negotiable instruments (i.e. official checks, money orders and traveler’s checks), loan payments and safe deposit box rental payments in a timely, accurate manner
Maintain basic knowledge of Bank services and products
Evaluate customer product/service needs to ensure client satisfaction and refer any transactions to appropriate departments as needed
Balance transactions at end of day and verify cash totals
Maintain working knowledge of branch capture system
Qualification
Required
High School Diploma or equivalent
High degree of accuracy and attention to detail
Excellent communication and customer service skills, exhibiting a high degree of professionalism
Excellent interpersonal skills, with proven ability to interact effectively with individuals from diverse backgrounds
Basic computer proficiency and terminal knowledge
Ability to interpret data and identify problems
Preferred
Minimum of six months cash handling experience preferred for entry-level position
Benefits
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Opportunities for advancement
Paid sick time
Paid time off
Parental leave
Profit sharing
Referral program
Tuition reimbursement
Vision insurance
Volunteer time off
Wellness program
Company
The National Bank of Indianapolis
The National Bank of Indianapolis is a locally-owned national bank.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$29M2019-09-05Debt Financing· $29M
Leadership Team
A
Ann Merkel
Senior Vice President and Chief Market Development Officer
Recent News
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