Yoh, A Day & Zimmermann Company · 6 hours ago
Technical Writer (Lead Knowledge Manager)
Frisco, TX
Full-time
Onsite
Senior Level
$123K/yr - $127K/yr
7+ years expYoh, A Day & Zimmermann Company is seeking a Lead Knowledge Manager to oversee their enterprise-wide knowledge management ecosystem. The role involves managing the documentation lifecycle, collaborating with cross-functional teams, and establishing standards for technical documentation to enhance organizational intelligence.
Bookkeeping and PayrollConsultingStaffing Agency
No H1B
Hiring Manager
Felecia Elzie (Holmes) M.H.R. / M.B.A.
Responsibilities
Manage Asset Lifecycle: Author and maintain high-utility resources including API references, SDK guides, and system architecture blueprints
Bridge Communication Gaps: Partner with engineering, product, and QA teams to translate backend logic into clear guidance for non-technical stakeholders
Standardize Frameworks: Establish organizational taxonomies and versioning standards within SharePoint or similar CMS platforms
Institutionalize Knowledge: Develop repeatable processes for extracting critical technical insights from SMEs and project retrospectives
Enable Growth: Design and curate internal learning modules and self-service portals to accelerate staff onboarding and training
Audit for Quality: Facilitate feedback loops and use content analytics to continuously refine the accuracy and discoverability of existing assets
Qualification
Required
A Bachelor's degree in a relevant field (Information Systems, Communications, English)
7–10 years of leadership in technical writing or knowledge management
Familiarity with technical literacy that includes but is not limited to cloud-native architectures (Azure preferred), structured data, and APIs
Proven experience working within technology-driven insurance organizations
Ability to mentor junior team members and influence cross-functional stakeholders on the value of clear information governance
Direct Team Management: You will serve as the primary supervisor for our technical writing staff, taking direct responsibility for their professional development, performance evaluations, and daily output quality
Editorial Oversight: You are tasked with leading the peer-review process, providing critical feedback to ensure every piece of content produced by the team adheres to enterprise standards and technical accuracy
Benefits
Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
Health Savings Account (HSA) (for employees working 20+ hours per week)
Life & Disability Insurance (for employees working 20+ hours per week)
MetLife Voluntary Benefits
Employee Assistance Program (EAP)
401K Retirement Savings Plan
Direct Deposit & weekly epayroll
Referral Bonus Programs
Certification and training opportunities
Company
Yoh, A Day & Zimmermann Company
At Yoh, we focus on helping you precisely navigate and fulfill your talent demands.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Peter Melomo
Vice President, Sales Strategy & Professional Consulting Services
Tom Enright
VP Recruiting - Specialty Practices
Recent News
Philadelphia Business Journal
2025-01-11
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