NTT DATA North America · 9 hours ago
Sr. Technical Analyst L3
New Castle, DE
Full-time
Hybrid
Mid, Senior Level
$55/hr - $62/hr
3+ years expNTT DATA North America is a recognized leader in IT and business services. They are seeking a Senior Technical Analyst L3 responsible for performing Level 3 operations work in the Authentication Services space on the enterprise platform, collaborating with application developers to troubleshoot coding issues and ensuring operational support.
ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
Responsibilities
Support business and work with System administrators, developers and analysts with troubleshooting issues related to application coding
Perform change management and incident management utilizing documented procedures through Service Now (SN) tool
Work with vendor support, System administrators / architects on a regular basis and have the ability to track the issue to closure as Level 3 SME
Ability to read and analyze logs on UNIX, Linux systems from multiple servers
Must have good work ethic and follow documented process
Should have very good attitude and work as a good team player
Should have the agile personality to proactively take a lead role as needed
Qualification
Required
Bachelor's Degree
3-5 years of related experience
Strong ability to utilize Unix and Linux systems like Red hat Enterprise Linux 7.x/ 6.x
Understanding of Web-server, app servers, DMZ, BIG IP, 3DNS, VIP and Firewalls required to support applications utilizing the authentication infrastructure
Must be willing to work in an operational support environment with various shifts as required
Excellent communication and documentation skills
Team player should be able to do multitasking and has the ability to work under pressure
Desire to learn new technologies and adopt to it
Proficiency in scripting and programming languages like JAVA, Javascript, Python
Experience supporting REST and SOAP API web services calls
Strong understanding of enterprise network - DMZ, BIG IP, VIP, Firewalls, Proxy
Strong verbal and written communication skills
Preferred
Good knowledge on Mobile Platforms (IOS, Android)
Experience with supporting one-time password technology using Voice, SMS, and Biometrics
Any other experience in the Biometrics (Voice / Face / fingerprinting. etc.) / Dyadic Authentication products/MongoDB
ITIL / CISSP certification
Benefits
Medical, dental, and vision insurance
Flexible spending or health savings account
Life, and AD&D insurance
Short-and long-term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally required benefits
Company
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services.
10001+ employees
H1B Sponsorship
NTT DATA North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)
Funding
Current Stage
Late StageLeadership Team
John Barr
Vice President - Insurance Strategy
Recent News
2025-12-05
Company data provided by crunchbase