USIC · 4 hours ago
Revenue Operations, Sr. Support Analyst
Greater Indianapolis
Full-time
Hybrid
Mid, Senior Level
3+ years expUSIC is the most trusted name in underground utility damage prevention, providing a full suite of utility services throughout North America. The Revenue Operations Senior Support Analyst provides critical operational and administrative support to the Sales and Commercial Operations teams, managing insurance-related processes and ensuring data accuracy across systems.
Customer ServiceInfrastructureProfessional Services
Responsibilities
Own customer insurance-related processes, including managing Certificates of Insurance (COIs) and coordinating updates or changes as required
Maintain working relationships with external insurance and compliance vendors where applicable
Manage and maintain compliance sites, including insurance, risk, safety, questionnaires, and related requirements
Support compliance and bid-related portals as needed
Support the Sales team where required by responding to requests and assisting with operational needs
Manage inbound sales requests received through shared inboxes or website submissions
Support signature request processes and ensure required documentation is completed
Assist with customer vendor registrations, W-9s, and related onboarding or administrative requirements
Maintain and validate data accuracy in the CRM to support sales execution and reporting
Process approved updates or adjustments in CRM systems, including post-close changes, ensuring accuracy and proper validation
Support commercial processes such as terminations, lost work updates, and annual escalator processing in accordance with established procedures
Support additional projects, initiatives, and operational tasks as assigned by the manager
Assist with continuous improvement efforts related to sales support, compliance, and operational workflows
Qualification
Required
3+ years of experience in Commercial Operations, Sales Operations, Revenue Operations, or a related support role; additional experience in contract management, compliance, or insurance-related processes strongly preferred
Experience working in CRM systems (Salesforce highly preferred) with a strong focus on data accuracy and adherence to structured processes
Strong organizational and advanced administrative skills with the ability to manage multiple priorities and competing requests
Ability to work independently, take initiative, and navigate ambiguity while collaborating effectively with cross-functional teams
Clear, professional written and verbal communication skills
Proficiency in Microsoft Office applications, including Word, PowerPoint, and Excel
Preferred
A bachelor's degree in business administration or a related discipline from an accredited university or college is preferred
Company
USIC
USIC provides a complete solution for utility services and damage prevention.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Bill Dalecky
Chief Financial Officer
Richard Batelaan
Chief Operating Officer
Recent News
Business Wire
2023-05-03
BioWorld Financial Watch
2023-02-10
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