IDEXX · 3 hours ago
Assistant Manager - Technical Customer Support
Nashville, TN
Full-time
Hybrid
Entry, Mid Level
2+ years expIDEXX is an innovation leader in every industry they serve, and they are seeking an Assistant Manager of Customer Experience to guide their team in delivering superior support. This role involves overseeing daily operations, resolving customer challenges, and improving the customer journey by analyzing feedback.
BiotechnologyHealth CareLivestockVeterinary
Responsibilities
Support the Customer Experience Manager in leading daily operations and team performance
Provide backup to the team with incoming Support calls/chats/cases
Jump in to resolve escalated customer questions with empathy, efficiency, and care
Keep a close eye on service quality, looking for ways we can make the customer journey even smoother
Gather and analyze customer feedback to spark ideas for improvement
Step up to lead the team when the Customer Experience Manager is away
Qualification
Required
2+ years of experience in customer service or customer experience, with at least 1 year in a lead or supervisory role
A natural problem solver who stays calm under pressure and thinks quickly on their feet
A strong communicator who can connect with customers and teammates alike
Someone who thrives in a fast-paced environment and enjoys helping others grow
Benefits
Competitive compensation
Incentives
Benefits
Company
IDEXX
10,000+ people, one global focus - enhancing the health and well-being of pets, people, and livestock We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job.
10001+ employees
H1B Sponsorship
IDEXX has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (18)
2023 (20)
2022 (28)
2021 (21)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
unknown1991-06-21IPO
1984-01-01Seed
Leadership Team
Jonathan Mazelsky
President and CEO
Michael Erickson
Executive Vice President and General Manager
Recent News
2026-01-16
PharmiWeb
2026-01-15
Company data provided by crunchbase