Inceed · 3 hours ago
Service Desk Analyst
Kansas City, MO
Contract
Onsite
Entry, Mid Level
$28/hr - $34/hr
2+ years expInceed is a staffing direct placement firm partnering with a global insurance brokerage and risk management company. They are seeking a skilled Service Desk Analyst to manage support tickets, provide exceptional customer service, and collaborate with team members to support end users nationwide.
ConsultingInformation TechnologyStaffing Agency
No H1B
Hiring Manager
Jennifer Tannehill, MBA
Responsibilities
Manage and resolve support tickets efficiently
Provide exceptional customer service to end users
Support approximately 7,800 end users nationwide
Collaborate effectively with team members
Ensure timely and accurate communication with stakeholders
Assist in building strong relationships with business associates
Qualification
Required
2-3 years of experience in tech support
Strong customer service skills
Excellent communication abilities
Proven accountability and maturity in professional settings
Preferred
Experience in documentation process improvement
Familiarity with support ticket systems
Benefits
3 different medical health insurance plans, dental, and vision insurance
Voluntary and Long-term disability insurance
Paid time off, 401k, and holiday pay
Weekly direct deposit or pay card deposit
Company
Inceed
Inceed is a staffing and recruiting company that provides consulting services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Charles Shaw
Partner and Founder
Recent News
2025-05-23
2025-04-23
Company data provided by crunchbase