Stout · 22 hours ago
Call Center Representative (Bilingual)
United States
Full-time
Remote
Entry Level
$20/hr - $25/hr
1+ years expStout is dedicated to exceeding expectations in client service and culture. They are seeking a Bilingual Call Center Representative to support NYC public housing residents by providing efficient call center services and ensuring timely assistance for their needs.
AdviceBankingFinancial ServicesImpact Investing
No H1B
Responsibilities
Conduct incoming and outbound telephone calls regarding service questions and customer concerns
Review data reports and communication tools to respond effectively to customer inquiries
Record detailed written summaries of customer interactions in a customer service software
Respond efficiently and accurately to calls, offering solutions to ensure callers feel supported and valued. Monitor the progress of service requests to ensure appropriate action steps are being followed and provide follow-up as needed
Maintain professionalism and empathy while establishing positive rapport with all callers
Perform clerical support functions such as data entry, logging email interactions, and saving client-provided documentation within the customer service software
Collaborate with the management team to stay informed of client matters and engagement updates
Qualification
Required
Candidates must possess a high school diploma or equivalent (GED)
Must be authorized to work in the US without employer sponsorship
Outstanding communication skills with the ability to make fast, reliable decisions under strict deadlines in complex situations
Proficiency in de-escalating customer complaints and restoring customer confidence
Strong attention to detail and written communication skills
Organizational skills and the ability to prioritize tasks effectively
Professionalism and courteousness with customers at all times
Analytical skills to interpret data and provide meaningful insights
High level of confidentiality
Adaptability to learn quickly and embrace change
Ability to excel in high-volume, high-pressure environments
Problem-solving skills and capacity to work independently or within a team
Strong interpersonal skills and comfort working in virtual teams
Expertise in customer service software systems, including ZenDesk
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
Minimum of 1 year of call center, customer service, and/or social work experience
Preferred
Proficiency in Spanish a plus
Strong preference for bilingual capabilities in Spanish or other languages
Knowledge of public housing development corporations and low- or middle-income resident populations is preferred
Benefits
Annual bonus plan
Flexible work schedules
Discretionary time off policy
Company
Stout
Stout provides investment banking, transaction advisory, and valuation advisory services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Audax Private Equity
2025-06-02Acquired
2021-11-03Private Equity
Leadership Team
Craige Stout
Chief Executive Officer
John Ross
Managing Director, Co-Founder of Stout
Recent News
2026-01-15
2026-01-14
Morningstar.com
2025-11-03
Company data provided by crunchbase