WineFetch · 6 hours ago
Manager, Training & Education – CKG US
United States
Full-time
Remote
Mid, Senior Level
CA$104K/yr - CA$126K/yrWineFetch is seeking a Manager, Training & Education for Constellation Kidney Group (CKG) to design, deliver, and manage training programs across various platforms. The role is crucial for driving product adoption and supporting client retention through effective training and education initiatives.
E-CommerceMarketing AutomationRetailRetail TechnologyWine And Spirits
Responsibilities
Design and deliver comprehensive training programs across all CKG platforms, tailored to role-based workflows and client environments
Support solution delivery through end-user and super-user training, onboarding programs, and change-management-focused enablement
Develop scalable curricula and certification-style training pathways for continued platform proficiency
Ensure all training supports measurable business outcomes such as adoption, operational efficiency, compliance, and Net Revenue Retention (NRR)
Partner closely with implementation project teams to structure training plans aligned to milestones and go-live readiness
Own PSG backlog coordination to ensure visibility, prioritization, and timely execution of education-related deliverables
Maintain reporting on workload, backlog trends, and delivery performance to support operational decision-making
Standardize training documentation, templates, and repeatable processes to support scalable delivery
Drive awareness and utilization of product features — including advanced reporting, analytics, and AI-supported tools
Support Engagement team activities for retention and account growth through education-based conversations and value-focused training workshops
Participate in client-facing strategy sessions where training plays a role in adoption or change management
Create learning pathways that highlight cross-product synergies across KidneyOne solutions
Develop and maintain a library of training assets including: Role-based guides, Video learning modules, Recorded webinars, Step-by-step platform walkthroughs
Implement continuous learning programs to support client maturity and onboarding refreshers
Serve as a subject-matter expert and trusted resource for customers and internal teams
Deliver structured internal product training across teams including Engagement, RCM Services, Support, Sales, and Marketing
Equip internal teams with tools and knowledge to ensure consistent, high-quality client experience
Support onboarding programs for new hires who interact with CKG products
Track and report the impact of training programs on client success and retention
Measure engagement, completion, and effectiveness outcomes
Incorporate client and internal feedback into roadmap-aligned training evolution
Qualification
Required
Experience in designing, delivering, and managing training programs
Ability to develop scalable curricula and certification-style training pathways
Experience in supporting solution delivery through end-user and super-user training
Strong understanding of measurable business outcomes such as adoption, operational efficiency, compliance, and Net Revenue Retention (NRR)
Experience in partnering with implementation project teams to structure training plans
Ability to maintain reporting on workload, backlog trends, and delivery performance
Experience in standardizing training documentation, templates, and repeatable processes
Ability to drive awareness and utilization of product features
Experience in supporting retention and account growth through education-based conversations
Ability to create learning pathways that highlight cross-product synergies
Experience in developing and maintaining a library of training assets
Ability to implement continuous learning programs
Experience in delivering structured internal product training across teams
Ability to equip internal teams with tools and knowledge for client experience
Experience in tracking and reporting the impact of training programs
Ability to measure engagement, completion, and effectiveness outcomes
Experience in incorporating client and internal feedback into training evolution
Benefits
Medical
Dental
Vision
Basic life insurance
Short/long term disability
401(k) participation (with company match)
10 days of vacation for new employees
Sick time based on state requirements
8 Company-paid holidays
2 personal holidays per year
Company
WineFetch
WineFetch is an e-commerce and marketing platform for the retail wine and spirits industry
Founded in 2004
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2019-03-15Acquired
Leadership Team
Matthew R.
Chief Revenue Officer
Company data provided by crunchbase