SouthState Bank · 7 hours ago
Deposit Ops Check Fraud Manager - Winter Haven
WINTER HAVEN OPERATIONS CENTER
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expSouthState Bank is a nationally chartered financial institution known for offering comprehensive consumer and commercial services. The Deposit Operations Manager for Check Fraud is responsible for leading a team to manage deposit-related fraud risks and ensure compliance with regulations while driving continuous improvement initiatives.
BankingFinanceFinancial ServicesLendingWealth Management
Responsibilities
Act as a First Line of Defense risk owner for deposit-related fraud and operational risk, ensuring appropriate controls, monitoring, and issue escalation are in place and effective
Lead and manage the team responsible for triaging, analyzing, detecting, and investigating potential external fraud, high-risk deposit transactions, fraud claims, and suspicious or unusual activity across deposit channels
Provide strategic oversight of the check fraud claim process, applying expert knowledge of the Uniform Commercial Code (UCC), Regulation CC, and deposit account agreements to ensure accurate, consistent, and compliant claim adjudication and loss mitigation decisions
Ensure adherence to established operational procedures, quality control standards, and internal controls designed to mitigate fraud risk and financial exposure
Maintain compliance with all applicable federal and state regulations, Bank policies, organizational standards, and team service level agreements (SLAs)
Partner with internal Risk Management, Compliance, Legal, Audit, Technology, and Business stakeholders through operational oversight, issue management, project participation, and presentations on emerging risks, trends, and control effectiveness
Manage all aspects of department staffing, including hiring, onboarding, training, coaching, and performance management, ensuring risk awareness, accountability, and technical competency within the team
Establish performance goals aligned with risk management objectives, conduct periodic performance reviews, and support employee development and succession planning
Serve as a subject matter expert in mobile and ATM deposit review methodologies, Check 21 requirements, Regulation CC, UCC provisions, and deposit-related fraud controls
Analyze productivity metrics, quality results, fraud losses, and operational trends to identify control gaps, emerging risks, and opportunities for process and control enhancement
Oversee testing, validation, and execution of Deposit Operations’ activities related to mergers and acquisitions, system upgrades, software releases, and platform conversions, ensuring risk considerations are incorporated into implementation and post-conversion monitoring
Qualification
Required
Bachelor's degree in business, finance, or a related field, or an equivalent combination of education and relevant work experience
A minimum of 10 years total in banking is required, of which 5 years must be in team management; preferably within Deposit Operations or Fraud Operations
Must possess extensive knowledge in Deposit Operations and deposit-related risk management, to include check fraud, check processing, deposit review, and fraud claims
Experience with the Fiserv Premier core system is preferred
Proficient with general office machines, PC experience, and programs to include Microsoft Word, Excel, Outlook, Teams, and other departmental software
Complete all required regulatory training to serve as a subject matter expert for the team
Preferred
Experience with the Fiserv Premier core system
National Check Professional Certification (NCP): Preferred or willingness to obtain within 2 years in role
Company
SouthState Bank
The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2013-08-09IPO
Leadership Team
D
Dan Bockhorst
Executive Vice President Chief Credit Officer
Recent News
2025-12-16
Company data provided by crunchbase