North American Properties · 2 days ago
Leasing and Resident Experience Coordinator at Saint Xavier Park
Cincinnati, Ohio
Full-time
Onsite
New Grad, Entry LevelNorth American Properties is a company focused on creating meaningful connections through real estate. They are seeking a Leasing and Resident Experience Coordinator to provide exceptional customer service to residents at their Saint Xavier Park Collection in Downtown Cincinnati, managing resident relations and site-level marketing.
Real Estate
Responsibilities
Serving as the primary contact for current residents and backup contact for prospective residents
Addressing and resolving resident requests, questions, concerns, complaints, issues, and feedback and acting as the primary contact for resident concerns, complaints, and issues
Building and maintaining resident relations
Managing freight elevator and amenity area reservations
Organizing package areas, communal areas, and amenity areas twice daily
Overseeing and responsible for site-level marketing and reputation management including, but not limited to social media marketing, Google reviews, Yelp reviews, website reviews, resident referral programs, etc
Promoting our Black Card program internally to residents, while building relationships externally with Black Card vendors and the local community
Planning, advertising, and hosting resident events and coordinating resident activities
Creating and sending out email blasts to residents, applicants, and prospects
Scheduling leasing tours and appointments and completing tour follow up
Touring apartments, amenities, and/or community to prospects as needed
Inspecting apartments to prepare them for future move-ins and assisting move-in appointments
Preparing and presenting lease contracts, move-in paperwork, and related documents
Managing all resident and prospect information through a variety of technological tools including Entrata, Microsoft Excel, Microsoft Word, and various databases
Supporting the Property Manager with administrative tasks, vendor communication, resident communication, scheduling, follow-up, etc
Delivering notices to residents via door-to-door delivery, phone, email (individual and broadcast), social media, etc
Helping to prepare the office daily for opening and closing
Ordering office supplies, refreshments, marketing materials, etc
Reporting daily, weekly, monthly activity as requested
Maintaining targeted occupancy
Other special projects and assignment as assigned
Qualification
Required
High school diploma or equivalent
Valid driver's license
Dependable transportation
Successful customer service-related background
Must be able to work occasional nights and/or weekends based on office and event scheduling
Walking for extended periods of time
Preferred
Bachelor's degree
Benefits
Medical
Dental
Life
401(k)
Company
North American Properties
North American Properties is a commercial real estate firm offering event programs and amenities packages services.
Founded in 1954
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-08-13Acquired
Leadership Team
Kim Jostworth
Chief Financial Officer
Kevin Riley
Partner | Chief Operating Officer
Recent News
2025-04-21
Seattle TechFlash
2025-04-18
2025-04-08
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