Buyers Edge Platform · 1 day ago
Onboarding Specialist
Littleton, CO
Full-time
Hybrid
Mid Level
4+ years expBuyers Edge Platform is a company that provides a unified tech stack for the restaurant industry. The Onboarding Specialist plays a critical role in ensuring customers have a positive initial experience with the platform by coordinating the onboarding process and delivering tailored training.
Food DeliveryHospitalitySaaSSoftwareSupply Chain Management
No H1B
Hiring Manager
Amy Le
Responsibilities
Serve as the primary advisor during onboarding, managing the onboarding timeline and ensuring all setup components are completed
Lead structured training sessions for customer users across key operational roles such as payroll, accounts payable, inventory, and reporting
Facilitate role-specific training and support to ensure customers are empowered to adopt the platform effectively from day one
Conduct value mapping conversations to connect customer goals with platform capabilities and highlight speed to value opportunities
Coordinate with internal teams (Sales, Account Managers, Tax, and Accounting) to gather key customer data and align on the onboarding timeline
Maintain accurate and up-to-date documentation of customer interactions, key decisions, and onboarding progress to ensure continuity and cross-functional alignment
Proactively identify early signs of onboarding delays, disengagement, or risk of dissatisfaction, and collaborate with internal stakeholders to mitigate issues
Provide structured feedback to internal teams to improve onboarding workflows, platform usability, and customer experience
Identify potential roadblocks or adoption risks during onboarding and proactively resolve or escalate as needed
Contribute to the creation and improvement of onboarding materials, documentation, and training resources
Provide a comprehensive, well-documented handoff to the Customer Success team upon completion of onboarding
Reinforce platform best practices and set the tone for long-term customer engagement and success
Qualification
Required
4+ years of experience in the restaurant, hospitality, or retail industry, ideally in a leadership or operations role
Prior experience in software onboarding, implementations, or customer training
Familiarity with platforms involving payroll, accounts payable, inventory, and reporting
Strong project management, time management, and organization skills
Excellent communication skills, with confidence delivering structured virtual or in-person training
Consultative mindset with the ability to translate customer needs into actionable onboarding plans
Detail-oriented with a focus on documentation, accuracy, and follow-through
Ability to work cross-functionally and manage multiple onboarding projects simultaneously
Comfortable adapting to evolving tools, onboarding workflows, and customer personas
Benefits
Medical
Dental
Vision
FSA
Company-paid life insurance
401(k) with company match
Flexible PTO policy
Company
Buyers Edge Platform
Buyers Edge Platform is a data-driven supply chain, contracting, and purchasing partner in the food service industry.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$425MKey Investors
General AtlanticBregal Sagemount
2024-04-08Private Equity· $425M
2019-07-08Private Equity
Leadership Team
Sean Lee
Chief Financial Officer
Jaime Selga
President - Middle East, Africa, Asia
Recent News
2026-02-03
Company data provided by crunchbase