KTek Resourcing · 2 hours ago
Desktop Support Technician
Atlanta, GA
Contract
Onsite
Mid Level
$21/hr - $21/hr
3+ years expKTek Resourcing is seeking a Deskside Support Technician to provide essential hardware and software support for various devices. The role involves troubleshooting and resolving issues related to PCs, tablets, and other office equipment, ensuring efficient operation and customer satisfaction.
Health CareHuman ResourcesMedicalStaffing Agency
Hiring Manager
Muskan Mathur
Responsibilities
Ability to perform On-Call Support during Off-Office hours (5:00 PM to 8:00 AM), Sat/Sun and Public Holiday in case of P1/P2 Ticket or any scheduled activity. (Overtime will be taken care)
Travel to the Near By Site in case of a need (Mileage will be taken care)
Work from Office on Daily (No WFH)
Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment
Hands on experience with Imaging, reimaging Windows Operating system for Desktop, Laptops
Ability to move/lift/carry up 50 lbs of weight
Safely move equipment point to point using wheeled carts and vehicles
IMACD & Asset Inventory experience
Follow ESD safety precautions to avoid electrostatic discharge or equipment damage
Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues
Ability to use remote desktop connectivity applications
Working knowledge of imaging utilities such as Ghost, SCCM, etc
Delivery and setup of PC equipment to end-users
Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction
Ability to provision and Support wireless devices.(E.g. Blackberry, Android, and iPhone)
Demonstrated proficiency in Microsoft OS and Microsoft application
Demonstrated proficiency for installation of desktop software and troubleshoot
Working knowledge of Microsoft Active Directory and GPO
Strong customer service skills
Strong troubleshooting skills
Significant, demonstrated experience with Microsoft Windows operating systems
Functionally capable with Apple OS X
Advanced troubleshooting skills with hard drive encryption software
Advanced level skills in the Microsoft Office Suite:
Strong client-side remote access troubleshooting skills
Demonstrate strong skills supporting printers in an enterprise environment
Qualification
Required
3 Years minimum relevant experience
A+ Hardware certification
Excellent Communication – soft skills (read, write & speak)
Ability to perform On-Call Support during Off-Office hours (5:00 PM to 8:00 AM), Sat/Sun and Public Holiday in case of P1/P2 Ticket or any scheduled activity
Travel to the Near By Site in case of a need
Work from Office on Daily (No WFH)
Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment
Hands on experience with Imaging, reimaging Windows Operating system for Desktop, Laptops
Ability to move/lift/carry up 50 lbs of weight
Safely move equipment point to point using wheeled carts and vehicles
IMACD & Asset Inventory experience
Follow ESD safety precautions to avoid electrostatic discharge or equipment damage
Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues
Ability to use remote desktop connectivity applications
Working knowledge of imaging utilities such as Ghost, SCCM, etc
Delivery and setup of PC equipment to end-users
Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction
Ability to provision and Support wireless devices (E.g. Blackberry, Android, and iPhone)
Demonstrated proficiency in Microsoft OS and Microsoft application
Demonstrated proficiency for installation of desktop software and troubleshoot
Working knowledge of Microsoft Active Directory and GPO
Strong customer service skills
Strong troubleshooting skills
Significant, demonstrated experience with Microsoft Windows operating systems (Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98; Servers: 2012, 2008 r2, 2008, 2003, 2000)
Functionally capable with Apple OS X
Advanced troubleshooting skills with hard drive encryption software
Advanced level skills in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook configuration issues with Exchange)
Strong client-side remote access troubleshooting skills
Demonstrate strong skills supporting printers in an enterprise environment
Preferred
Microsoft certification
ITIL certification
CCNA certification
Mac OS knowledge
Benefits
Overtime will be taken care
Mileage will be taken care
Company
KTek Resourcing
KTek Resourcing is a staffing and recruiting company specializing in healthcare, oil, and gas human resources staffing solutions.
201-500 employees
H1B Sponsorship
KTek Resourcing has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
K
Kshitij Kukreja
Chief Executive Officer
E
Esha Kukreja
President and Co-founder
Recent News
Company data provided by crunchbase