PepUp · 8 hours ago
Customer Service Representative, PepUp
Onley, VA
Full-time
Onsite
New Grad, Entry LevelPepUp is seeking a customer service representative who will act as a liaison and provide product/services information to resolve issues faced by customer accounts. The role involves assisting customers in person and over the phone, resolving complaints, and performing account maintenance tasks.
Oil & Energy
Responsibilities
Assist customers with any questions regarding their accounts both in person and on the telephone
Resolve any complaints by working with other departments to satisfy the customer promptly
Researching any customer problems and performing any adjustments to correct the problem
Receiving payment on accounts in person and by telephone
Reconciliation of customer accounts
Performing any customer account maintenance such as, address changes, budget payment and prebuy plans
Tracking and recording problem calls
Handle mailing daily invoices and the process of month end statements
Assist switchboard/receptionist with answering incoming calls
Contacting customers to update information and look for opportunities to better serve our customer needs
Any general correspondence duties and other job duties assigned by the Customer Service Manager
Monitor the tank gauges
Verify the petty cash
Qualification
Required
Proven communication and customer service skills
Excellent computer skills
Must be organized and detailed oriented
Self-motivated
Able to respond to customers in a polite and friendly manner
Ability to multi-task, prioritize, and manage time effectively
High School degree
Must be flexible with work hours
Company
PepUp
Family Owned & Operated Local Business - Serving Delmarva Since 1963
Founded in 1963
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Chad Brown
Chief Financial Officer
Marcy Harrison
Human Resources Business Partner
Company data provided by crunchbase