Henderson Roofing · 5 hours ago
Sr. Customer Service Representative
Cranston, RI
Full-time
Onsite
Mid, Senior Level
$24/hr - $26/hr
3+ years expHenderson Roofing is seeking a Customer Service Representative to join their team! In this position, you will play a critical role by providing an exceptional customer experience and converting soft leads into appointments for our sales team.
Construction
Hiring Manager
Kevin Kohlstedt
Responsibilities
Answer phone calls and address walk-ins providing exceptional customer service
Set sales appointments, ensuring efficient scheduling to maximizing sales opportunities
Serve as escalation point for complex customer issues; resolve high-impact cases with empathy and efficiency
Perform general administrative tasks, including correspondence management, document filing, and maintaining office records
Assist with preparing quotes, proposals, and contracts for residential exterior projects
Collaborate with Production, Sales, and Marketing to relay customer feedback and drive service improvements
Qualification
Required
3+ years demonstrated experience in a fast-paced customer-centric environment
Experience with Microsoft Office and CRM tools
Ability to successfully multi-task and dynamically manage priorities
Preferred
Experience in the home improvement industry and familiarity with roofing, siding, gutter, or window products is a plus, but not required
Benefits
Medical
Dental
Vision
401(k)
PTO
Paid Holidays
Company
Henderson Roofing
The top-rated residential and commercial exterior remodeling company in Rhode Island and Connecticut.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase