Wells Enterprises · 13 hours ago
Sr. Customer Claims Coordinator - Le Mars, IA
Le Mars, IA
Full-time
Onsite
Mid, Senior Level
$68K/yr - $96K/yr
3+ years expWells Enterprises is the largest privately held ice cream manufacturer in the United States. The Customer Claims Team Lead is responsible for assisting with day-to-day claim operations, ensuring timely and accurate claims settlement, and mentoring the claims team to process and resolve trade promotion claims.
Food and BeverageFood ProcessingManufacturing
Responsibilities
Mentors the claims team to process, investigate, and settle trade promotion claims within established corporate policies, procedures, and practices. Ensure claims are processed accurately and within defined service levels, ensuring each claim is validated against approved Trade Offers and supporting documentation across customer portals and internal systems
Serve as an escalation resource and mentor to assist other team members by answering questions, providing solutions to complex issues, and/or serving as back up as necessary. Serves as a resource within the department/company to provide input on complex cross functional
Monitors and updates internal controls to prevent and remediate unauthorized or non-compliant deductions; drive repayment efforts and avoidance strategies by coordinating with Claims, Sales and Finance on offer terms, accruals, and exceptions
Monitor deduction aging performance, escalate barriers, and implement corrective actions that reduce unsettled claims older than targeted thresholds and eliminate >60-day items
Conducts weekly/monthly internal audits and scorecards within the department to ensure accuracy and alignment with corporate policy, procedures, and practices. Coordinates with departmental supervisor on areas of improvement
Manages documentation capture, invoice reconciliation, and proof-of-performance, including continuous improvement of claim preparation and settlement practices across priority customers
Actively participates in and/or leads special projects, process improvement initiatives, and/or serves as a resource to test new systems to enhance company and departmental productivity. Continually identifies and drives process improvements to reduce administrative cost by streamlining processes and reducing deduction volume
May perform various reporting and tasks assigned by management. This may include but is not limited to the following: account specific reporting, team reporting, departmental and/or metric reporting
Qualification
Required
Degree, in Accounting, Business or Related field or equivalent work experience
Prefer 3-5 years of related customer service or financial administrative support experience
Knowledge - Proficient with Microsoft Office; intermediate to advanced skills with Microsoft Excel preferred
Prefer experience with Oracle applications
Tableau expertise is a plus
Skills - Excellent organizational skills coupled with strong communication and customer service skills
Accurate and effective problem solving/analytical skills
A strong eye for detail
The individual should be self-driven, possess skills to handle stress, negotiate, and manage conflict
Abilities - Ability to multi-task, work independently and determine priorities
Must be adaptable, proactive, and able to respond quickly to departmental demands
Ability to work well within a close-knit team environment and work in a cross-functional work environment
Ability to work in a face-paced environment
Benefits
Comprehensive benefits
Paid time off (PTO)
Annual incentive bonus based on Company performance
Company
Wells Enterprises
Wells Enterprises produces and markets ice creams and frozen treats.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-12-07Acquired
Leadership Team
Allison Burke
Human Resources Business Partner II
Brian Ardillo
HR Business Partner II
Recent News
Food Business News
2025-10-10
Company data provided by crunchbase