Codeworks IT Careers · 3 hours ago
Entry Level Help Desk
Milwaukee, WI
Contract
Onsite
Entry Level
$16/hr - $19/hr
1+ years expCodeworks IT Careers is seeking a motivated Help Desk Technician for the Milwaukee County Zoo. The role involves providing technical support for hardware, software, and connectivity issues while ensuring devices are compliant with county standards.
Information Technology
Hiring Manager
Kyra Nakamatsu
Responsibilities
Install, configure, and maintain desktop and laptop hardware and software
Deploy and support tablets, smartphones, and other mobile devices
Troubleshoot wired and wireless network connectivity issues
Provide support for network printers and related peripherals
Set up, maintain, and troubleshoot point‑of‑sale systems (credit card terminals, receipt printers, cash drawers, etc.)
Ensure devices remain updated, secure, and compliant with county standards
Work directly with users to provide one‑on‑one technical assistance and training
Diagnose and resolve hardware, software, and network issues, escalating when needed
Maintain accurate equipment inventories
Support conference room A/V equipment
Provide onsite support for special events, including setup and teardown (occasionally outside standard hours)
Manage incidents, service requests, and problem tickets using the IT ticketing system
Follow ITIL best practices for prioritization, communication, and issue resolution
Perform additional duties as assigned by leadership
Qualification
Required
1–3 years of customer service experience
2‑year IT degree •or• progress toward a related degree (with relevant experience)
Familiarity with Microsoft Active Directory
Familiarity with Microsoft SCCM imaging tools
Working knowledge of Windows OS and Microsoft software
Strong communication, troubleshooting, and customer service skills
Ability to lift and transport computer equipment
Valid driver's license and reliable transportation
Must be a Wisconsin resident (no relocation allowed)
Preferred
Experience supporting Windows 11 and Office 365
Experience installing and configuring system images
Familiarity with drivers, updates, and hardware components
Experience with POS systems
Knowledge of ITIL concepts
Experience with smartphones and mobile device troubleshooting
Benefits
Medical, dental, vision, and life insurance plans
Company
Codeworks IT Careers
Since 1995, we have specialized in providing exceptional IT staffing, project delivery, and consulting services.
201-500 employees
H1B Sponsorship
Codeworks IT Careers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (5)
2023 (5)
2022 (22)
2021 (19)
2020 (29)
Funding
Current Stage
Growth StageTotal Funding
unknown2025-11-18Acquired
Company data provided by crunchbase