AllianceOne · 22 hours ago
Court Support Supervisor (Kearny Mesa location)
San Diego, CA
Full-time
Onsite
Mid Level
$18/hr - $18/hrAllianceOne is a subsidiary of Teleperformance that specializes in contact center management. They are seeking a Court Support Supervisor to supervise court staff and ensure professional interactions with consumers while maintaining compliance and processing funds accurately.
CommercialFinancial Services
Responsibilities
Supervise Court staff
Greet and assist consumers at the front counter in a pleasant and professional manner. Determine what action is to be taken to bring delinquent accounts to conclusion
Interface and assist in the day to day requests, questions or problems over the phone or in person, from clients and staff
Monitor all front office interactions with consumers for FDCPA and Company compliance
Responsible for the daily and monthly accurate processing and balancing of all funds received in the Court. Interface balancing process as established with the Mission Valley office
Investigate and track any “not in system” money taken at the Court with manual receipts. Coordinate with Client Service Manager for the disposition of these funds within 36 hours of receipt
Train staff in specific money handling procedures established and FDCPA compliance
Maintain security of consumer and client funds
Assist and monitor the completion and documentation of correspondence and adjustments for accuracy and timeliness
Immediately contact office manager, management or the human resources department if there are any non-compliance issues, questionable activities or inappropriate actions taken by any staff
Report any complaints and resolutions to the Client Service Manager immediately
Monitors time off with staff to assure adequate coverage. Coordinates Client Service Manager for coverage when necessary. Required to cover any shift, if coverage cannot be provided
Assure completion of Support Desks on a weekly basis
Conduct weekly meeting with staff for questions and training issues. Required to attend Supervisors meeting when scheduled
Complete staff reviews and/or disciplinary actions in a timely manner
Order supplies to assure timely delivery
Other duties as required
Qualification
Required
Previous experience as a Collection Agent or Supervisor strongly desired
High School Education or equivalent, college degree preferred
General computer skills with experience in working with Windows, and DOS
Proficient in MS Office Suite
General collection knowledge Administrative Competencies
Licensable in all applicable states and/or provinces
High School diploma or equivalent
Benefits
Health Insurance
Paid Time Off
Company
AllianceOne
AllianceOne is provides debt collection services and contact center solutions.
Founded in 1998Feasterville Trevose, Pennsylvania, USA
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2007-08-01Acquired
Leadership Team
Harry Neerenberg
Chief Financial Officer
Katie Haugerud
Talent Acquisition Business Partner
Recent News
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