Capital One · 5 hours ago
Associate, ESM Operations Support Center
McLean, VA
Full-time
Onsite
Entry Level
$82K/yr - $93K/yr
2+ years expCapital One is seeking a skilled communicator for their Enterprise Supplier Management Operations team. The role involves educating customers on the Procure-to-Pay process and assisting with troubleshooting customer issues while focusing on process improvements for a better customer experience.
Financial Services
No H1B
Responsibilities
Interact across different communication channels and systems to resolve customer issues
Identify and research root causes of customer pain points to help develop process improvements
Manage customer inquiries, with a focus on providing timely responses
Communicate clearly, concisely, and effectively to internal and external customers, as well as intra-team
Self prioritize the management of customer inquiries and project work on a daily basis
Qualification
Required
High School Diploma, GED or Equivalent Certification
At least 2 years of customer service experience
Preferred
Associate's degree or Bachelor's degree
At least 1 year of experience in Google Suite
At least 1 year of procurement experience
Benefits
Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Daniel Arellano
Senior Vice President, Business Cards and Payments
Justin Burch
Senior Vice President
Recent News
2026-01-25
2026-01-25
2026-01-25
Company data provided by crunchbase