BD · 18 hours ago
Analyst, Contract Operations • Customer Contract Administration
USA TX - San Antonio
Full-time
Onsite
New Grad, Entry Level
$30.70/hr - $50.60/hrBD is one of the largest global medical technology companies in the world. The Analyst, Contract Operations role involves supporting the management of GPO and local agreements for BD’s Commercial Consumable Sales Contracts across various business segments, while collaborating with internal and external stakeholders to ensure alignment and effective execution of contracting activities.
Health CareMedical DeviceTechnical Support
Responsibilities
Manage and resolve large volume of external (Distributor, GPO, Customer) and internal (BD sales, commercial integration teams, & CCO cross functional teams) ad hoc inquiries (phone/e-mail/Salesforce cases) in a timely manner, utilizing automation and reporting tools to proficiently review & research to meet stakeholder needs
Understand and support business and membership strategies to effectively communicate new customer pricing eligibility on GPO and/or local agreement requests
Facilitate and lead external/internal calls to quickly address and/or resolve stakeholder requests
Ability to manage GPO Group Transitions, including effective collaboration with the BD Central Membership team to ensure roster alignment and effective dating is set up properly and timely for transitioning members
Manage the removal and addition of member accounts from agreements efficiently across multiple ERP platforms (SAP Vistex, JDE), leveraging BOTs and other automation
Prepare Dealer Notifications and notify servicing distributors of all contract pricing and membership details stemming from a Group Transition
Document, maintain, and centralize any membership related pricing exceptions into contracting playbooks
Effectively communicate time-sensitive membership exceptions to other cross functional teams to ensure alignment in other downstream processes to avoid financial risks (chargebacks/claims processing, compliance monitoring, etc.)
Report any local agreements that require modifications from GPO Transitions, utilizing Power BI and/or other reporting tools. Communicate with local contracting associates for GPO Transition details so they can modify their agreements to ensure accuracy in GPO Fee reporting
Provide support/training to distributor & customer community for Customer Care Portal related pricing and contracting search related inquiries
Ensure portal training desktop procedures are kept current
Provide subject matter expertise to help drive the design and implementation of solutions that improve accuracy, timeliness, and efficiency in the GPO Group Transition process
Responsible for maintaining Contract related training material and updating desktop procedures to support new system enhancements, modifications to process, etc
Support SOX control audits: ensuring all necessary documentation is provided in a timely manner
Collaborate with our Distributor partners on the contract loading process, including EDI 845 onboarding. Participate in any required testing and ensure completion prior to go-live
Collaborate with our Business partners to drive continuous improvements around our GPO and/or Local contract execution and renewal processes that will help deliver sustainable results
Collaborate with the Contract Finance Operations team on any related GPO or Local contract execution activities that can impact chargebacks processes and provide support on any necessary collaboration calls with distributors if contract execution topics arise
Provide subject matter expertise when collaborating with our SAP & JDE IT partners; be able to clearly articulate business requirements and run point as a testing lead to ensure technological functionality and performance appropriately supports contracting activities
Be accountable for key metrics, KPI’s (key performance indicators), SLA’s (service level agreements), and Individual Impact Goal’s to meet the strategic goals of the organization
Create and implement opportunities to improve the overall customer experience
Qualification
Required
Degree level qualification; or equivalent combination of education and experience
Adaptability
Collaborating
Contract Execution
Contract Pricing
Customer Service
Microsoft Excel
Salesforce (Software)
Sales Support
Time Management
Benefits
Potential Discretionary LTI Bonus: 10,000.00 USD Annual
Medical coverage
Health Savings Accounts
Flexible Spending Accounts
Dental coverage
Vision coverage
Hospital Care Insurance
Critical Illness Insurance
Accidental Injury Insurance
Life and AD&D insurance
Short-term disability coverage
Long-term disability insurance
Long-term care with life insurance
Anxiety management program
Wellness incentives
Sleep improvement program
Diabetes management program
Virtual physical therapy
Emotional/mental health support programs
Weight management programs
Gastrointestinal health program
Substance use management program
Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
BD 401(k) Plan
BD Deferred Compensation and Restoration Plan
529 College Savings Plan
Financial counseling
Baxter Credit Union (BCU)
Daily Pay
College financial aid and application guidance
Paid time off (PTO), including all required State leaves
Educational assistance/tuition reimbursement
MetLife Legal Plan
Group auto and home insurance
Pet insurance
Commuter benefits
Discounts on products and services
Academic Achievement Scholarship
Service Recognition Awards
Employer matching donation
Workplace accommodations
Adoption assistance
Backup day care and eldercare
Support for neurodivergent adults, children, and caregivers
Caregiving assistance for elderly and special needs individuals
Employee Assistance Program (EAP)
Paid Parental Leave
Support for fertility, birthing, postpartum, and age-related hormonal changes
Bereavement leaves
Military leave
Personal leave
Family and Medical Leave (FML)
Jury and Witness Duty Leave
Company
BD helps advance clinical therapy with the process for patients and health care providers with innovative technology services and solutions.
Founded in 1897
10001+ employees
H1B Sponsorship
BD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (66)
2022 (4)
2021 (3)
Funding
Current Stage
Public CompanyTotal Funding
$540MKey Investors
Steris
2023-08-02Post Ipo Equity· $540M
1962-04-23IPO
Leadership Team
Tom Polen
Chairman, CEO and President
Richard Byrd
Executive Vice President and President Interventional Segment
Recent News
2026-01-22
Medical Device Network
2026-01-22
Company data provided by crunchbase