HCLTech · 3 hours ago
Desktop Support Specialist
Conyers, GA
Full-time
Onsite
Entry, Mid Level
$42K/yr - $68K/yrHCLTech is seeking a Desktop Support Specialist to provide technical assistance and support for desktop computers and related technology. The role involves troubleshooting issues, configuring equipment, and ensuring a seamless experience for end users while collaborating with IT teams to maintain secure desktop environments.
Information and Communications Technology (ICT)IT ManagementOutsourcingSoftwareTelecommunications
Hiring Manager
Nishant Panchal
Responsibilities
Respond promptly to support requests and diagnose hardware, software, and network issues on desktop and laptop computers
Install, configure, and update operating systems, applications, and security tools on end-user devices
Conduct equipment setup and deployment for new hires, relocations, and hardware replacements
Provide guidance and training to users on common desktop applications and best practices
Collaborate with IT teams to implement and maintain desktop images, software deployment, and patch management
Ensure compliance with organizational security policies, including antivirus and endpoint protection measures
Maintain records of support activities, inventory, and asset management for hardware and software resources
Assist in the evaluation and procurement of desktop hardware and software solutions
Stay informed about emerging technologies and industry trends to enhance desktop support delivery
Qualification
Required
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
Proven experience in desktop or technical support roles within a corporate or enterprise environment
Strong troubleshooting and problem-solving abilities for hardware, software, and network issues
Proficiency with Microsoft Windows, macOS, and Microsoft Office Suite; familiarity with common enterprise applications
Experience with remote support tools and ticketing systems
Excellent communication and customer service skills
Ability to work independently and collaboratively in a fast-paced setting
Understanding of IT security, data privacy, and asset management principles
Preferred
Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar credentials
Experience supporting mobile devices and virtual desktop environments (VDI)
Familiarity with scripting or automation tools for support tasks
Ability to manage multiple priorities and provide support under pressure
Proven aptitude for continuous learning and adapting to new technologies
Benefits
Medical
Dental
Vision
Pharmacy
Life
Accidental death & dismemberment
Disability insurance
Employee assistance program
401(k) retirement plan
10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year)
10 paid holidays per year
Company
HCLTech
HCLTech is a global IT company offering digital, engineering, and cloud solutions partnering with businesses for transformation.
Founded in 1976
10001+ employees
H1B Sponsorship
HCLTech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2975)
2024 (3974)
2023 (3649)
2022 (3861)
2021 (4093)
2020 (4317)
Funding
Current Stage
Public CompanyTotal Funding
$220MKey Investors
ChrysCapital
2008-07-10Post Ipo Equity· $220M
2000-01-06IPO
Leadership Team
Vijayakumar C.
Chief Executive Officer
Alan Flower
Executive Vice President - CTO & Global Head, AI & Cloud Native Labs
Recent News
Deccan Chronicle
2026-01-25
Hindu Business Line
2026-01-24
Company data provided by crunchbase