Walmart Canada · 4 hours ago
Senior Manager, Technology Operations- B2B Site Experience
Bentonville, AR
Full-time
Onsite
Senior Level
5+ years expWalmart Inc. is a leading retail corporation, and they are seeking a Senior Manager, Technology Operations – B2B Site Experience. This role involves overseeing the operational execution and performance of the Walmart Business digital experience, ensuring high-quality customer-centric journeys through effective technology and operational management.
DeliveryRetailShopping
Responsibilities
Own the operational execution of the Walmart Business site, including homepage programming and cross-site journeys, ensuring accuracy, stability, performance, and launch readiness for ongoing events, releases, and enhancements
Serve as the technology operations owner for site experience capabilities, partnering with Product and Engineering to define requirements, prioritize work, and scale reusable, well-architected solutions across the platform
Drive the evolution of technology-enabled site capabilities such as homepage frameworks, event tooling, content management systems, taxonomy, search, and personalization to support business growth and evolving customer needs
Apply data, analytics, and operational insights to monitor site health, diagnose issues, and drive measurable improvements across performance, conversion, engagement, reliability, and operational efficiency
Balance run-the-business execution with build-the-future initiatives, ensuring operational excellence today while advancing long-term platform, tooling, and experience capabilities
Influence without authority by aligning cross-functional partners across Technology, Product, Engineering, Marketing, Merchandising, and Business teams to deliver outcomes at scale
Establish and mature operational rhythms, workflows, governance models, and performance standards that reduce risk, improve efficiency, and enable consistent, high-quality delivery
Mentor, develop, and retain high-performing associates, building strong operational and technology-minded talent pipelines
Lead the end-to-end operational ownership of the Walmart Business site experience, ensuring customer-centric journeys powered by scalable, enterprise-grade technology capabilities
Act as a strategic technology and operations partner to senior leaders and stakeholders by aligning priorities, surfacing insights, and ensuring initiatives are executed through a technology-first, operationally sound approach
Develop repeatable processes, operating models, and performance measurement frameworks that improve execution, enable informed decision-making, and support continuous improvement
Leverage analytical rigor and business acumen to assess trends, evaluate initiatives, manage risk, and identify opportunities to enhance site performance and customer experience
Qualification
Required
Bachelor's degree in Engineering, Technology, Business, or a related field, or equivalent practical experience
5+ years of experience in Technology Operations, Digital Platforms, Site Operations, Digital Product, or technology-enabled eCommerce environments
Demonstrated experience owning live digital site execution, operational performance, and cross-functional delivery
Strong analytical, process-oriented mindset with the ability to translate data into actionable insights and decisions
Experience partnering closely with Engineering, Product, and Business stakeholders in complex, matrixed environments
Preferred
Master's degree in Business, Technology, or a related field
4+ years of people leadership or team management experience
Experience supporting B2B or enterprise-scale eCommerce platforms
Demonstrated leadership capabilities with a passion for developing and mentoring future talent
Benefits
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Company
Walmart Canada
Walmart Canada is a subsidiary of Walmart that operates a chain of more than 400 stores nationwide. It is a sub-organization of Walmart.
10001+ employees
Funding
Current Stage
Late StageRecent News
Canada NewsWire
2025-12-18
Canada NewsWire
2025-12-03
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