Aflac · 2 hours ago
Sr Client Implementation Mgr (PLADS)
United States
Full-time
Remote
Mid, Senior Level
$110K/yr - $145K/yr
6+ years expAflac is a Fortune 500 company and an industry leader in voluntary insurance products. The Sr Client Implementation Manager will act as the primary contact for complex customers during the implementation process, collaborating with internal teams to ensure successful onboarding and integration.
FinanceFinancial ServicesHealth CareInsurance
Responsibilities
Acts as the primary point of contact and manages highly complex customers during the implementation process, maintaining regular communication and providing timely updates on progress
Collaborate closely with internal teams, including data integration, claims management, sales, product development and IT to coordinate all aspects of client onboarding and integration
Conducts thorough needs assessments and develops customized implementation plans tailored to each client’s specific requirements and objectives
Manage project timelines, resources, and deliverables to ensure on-time and on-budget completion of implementations
Utilizes project management tools in the most efficient manner, continuously updating those tools weekly and keeping customers and internal teams informed of progress and project status
Proactively identifies and addresses any issues or challenges that may arise during the process, working to resolve them quickly and effectively
Monitors client satisfaction and gathers feedback to continually improve our implementation processes and enhance the client experience
Provides a deep dive into employer leave, disability and life insurance plans and provides plan language gaps along with recommendations
Identifies customer requirements and facilitates customization/configuration of processes & systems
Collaborate closely with internal teams, including data integration, claims management, sales, product development and IT to coordinate all aspects of client onboarding and integration
Participates in capability presentations to potential customers
Manages multiple third-party vendor collaborations to ensure customer needs are met
Performs other related duties as required
Qualification
Required
Strong understanding of client relationship management principles and best practices
Excellent communication, negotiation, and problem-solving skills
Strong knowledge of Absence Management industry (FMLA, ADAAA, STD & LTD & Life Insurance)
Ability to work 'virtually' across a large cross-functional team in separate geographic locations
Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment
Ability to thrive in a fast-paced environment and adapt to changing priorities
Bachelor's Degree Business, Management, or a related field
6 or more years experience in client implementation, project management or a similar role
Experience in the group/disability industry
Benefits
Medical, dental, and vision coverage
Prescription drug coverage
Health care flexible spending
Dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
Annual bonuses
Opportunity to purchase company stock
11 paid holidays
Up to 20 days PTO to be used for any reason
State-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
Other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being
Company
Aflac
Aflac is a company that offers individuals and companies supplemental disability insurance.
10001+ employees
H1B Sponsorship
Aflac has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (2)
2023 (3)
2022 (7)
2021 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown1974-06-14IPO
Leadership Team
JR Shamley
SVP National Accounts Business Development & Growth Solutions
Matthew D. Owenby
SVP, Chief Human Resources Officer and Corporate Services Executive
Recent News
Beinsure - Insurance, Reinsurance, InsurTech Insights
2026-01-14
Company data provided by crunchbase