Veridian Tech Solutions, Inc. · 5 hours ago
EUC Lead (End User Computing)
Nashville, TN
Full-time
Onsite
Senior LevelVeridian Tech Solutions, Inc. is seeking an EUC Lead (End User Computing) to oversee onsite EUC support operations in Nashville, TN. The role involves operational leadership, team management, and technical responsibilities, ensuring customer satisfaction and compliance with security standards.
Big DataCyber SecurityDigital MarketingInternet of Things
Responsibilities
Lead and oversee onsite EUC support operations (L2/L3)
Ensure SLA, KPI, and customer satisfaction targets are consistently met
Act as the primary onsite point of contact for EUC-related matters
Provide VIP and executive support as required
Guide, mentor, and support onsite EUC engineers/analysts
Perform workload management, shift planning, and task prioritization
Conduct knowledge sharing, training, and SOP adherence
Drive performance improvement and ownership within the team
Provide hands-on support for Windows 10/11, desktop/laptop hardware, patching and printer’s support
Support Microsoft 365, collaboration tools, and enterprise applications
Troubleshoot complex EUC issues and coordinate escalations with teams and vendors
Support VDI/Citrix/AVD environments, OS upgrades, and hardware refresh programs
Ensure compliance with security standards, patching, and endpoint protection
Review and enhance SOPs, KBs, and operational processes
Identify service improvement opportunities and risk areas and drive corrective actions
Ensure accurate ticket documentation and reporting
Participate in incident management, RCA, and problem management activities
Communicate effectively with business stakeholders and leadership
Participate in major incident bridges and provide clear updates
Qualification
Required
Strong experience in End User Computing environments
Expert knowledge of Windows OS, hardware troubleshooting, and enterprise applications
Hands-on experience with ITSM tools (ServiceNow)
Strong hands-on experience in SCCM, Intune
Solid understanding of Active Directory, Group Policy, and endpoint management
Experience in leading the team
Lead and oversee onsite EUC support operations (L2/L3)
Ensure SLA, KPI, and customer satisfaction targets are consistently met
Act as the primary onsite point of contact for EUC-related matters
Provide VIP and executive support as required
Guide, mentor, and support onsite EUC engineers/analysts
Perform workload management, shift planning, and task prioritization
Conduct knowledge sharing, training, and SOP adherence
Drive performance improvement and ownership within the team
Provide hands-on support for Windows 10/11, desktop/laptop hardware, patching and printer's support
Support Microsoft 365, collaboration tools, and enterprise applications
Troubleshoot complex EUC issues and coordinate escalations with teams and vendors
Support VDI/Citrix/AVD environments, OS upgrades, and hardware refresh programs
Ensure compliance with security standards, patching, and endpoint protection
Review and enhance SOPs, KBs, and operational processes
Identify service improvement opportunities and risk areas and drive corrective actions
Ensure accurate ticket documentation and reporting
Participate in incident management, RCA, and problem management activities
Communicate effectively with business stakeholders and leadership
Participate in major incident bridges and provide clear updates
Company
Veridian Tech Solutions, Inc.
Veridian Tech Solution Inc. is leading IT staffing and solution company which caters to various industries.
Founded in 2011
51-200 employees
H1B Sponsorship
Veridian Tech Solutions, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (3)
2021 (2)
2020 (3)
Funding
Current Stage
Growth StageCompany data provided by crunchbase