Lead Production Support jobs in United States
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WB Solutions LLC · 2 hours ago

Lead Production Support

positionAlpharetta, GA
timeContract
remoteOnsite
senioritySenior Level

WB Solutions LLC is seeking a Lead Production Support professional to perform deep technical triage and drive root cause analysis. The role involves providing hands-on engineering leadership, guiding support engineers, and improving platform reliability in collaboration with engineering and DevOps teams.

Information TechnologySoftware
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Growth Opportunities
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H1B Sponsor Likelynote
Hiring Manager
Amaan Ali
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Responsibilities

Lead production support, performing deep technical triage, driving root cause analysis, and restoring services within defined SLAs
Provide hands-on engineering leadership, guiding support engineers in troubleshooting, automation, and adherence to runbooks and architecture standards
Improve platform reliability, partnering with engineering and DevOps teams to eliminate recurring issues, enhance monitoring, and reduce MTTA/MTTR

Qualification

Technical triageRoot cause analysisPlatform reliabilityTroubleshootingEngineering leadershipAutomationMonitoring

Required

Lead production support, performing deep technical triage, driving root cause analysis, and restoring services within defined SLAs
Provide hands-on engineering leadership, guiding support engineers in troubleshooting, automation, and adherence to runbooks and architecture standards
Improve platform reliability, partnering with engineering and DevOps teams to eliminate recurring issues, enhance monitoring, and reduce MTTA/MTTR

Company

WB Solutions LLC

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At WB Solutions LLC, we empower businesses through cutting-edge IT services and digital transformation strategies.
dateFounded in 2012
location
Tampa, Florida, USA
people-size51-200 employees
web-link
https://w-b-solutions.com

H1B Sponsorship

WB Solutions LLC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (35)
2024 (42)
2023 (58)
2022 (48)
2021 (62)
2020 (87)

Funding

Current Stage
Growth Stage

Leadership Team

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Krishnakanth Barri
President & CEO
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Company data provided by crunchbase