Central Bucks School District · 7 hours ago
Technology Support Specialist
Doylestown, PA
Full-time
Onsite
New Grad, Entry Level
$25.46/hr - $25.46/hrCentral Bucks School District is seeking a Technology Support Specialist to assist students, teachers, and staff in utilizing technology. The role involves providing high-level IT support, configuring devices, troubleshooting issues, and ensuring excellent customer service.
E-LearningEducationLanguage Learning
Responsibilities
Configure all Windows computers and iPads to operate effectively
Complete basic computer repairs and escalate other repairs to vendors
Run diagnosis programs to identify & fix problems with hardware and software running Windows, iOS, and Android such as laptops, iPads, Clear Touch Panels, projectors, IP phones, and access points
Install and update software applications as requested
Demonstrate a positive customer service approach when fulfilling the position duties
Closing Level 1 help desk tickets according to HelpDesk ticket protocol
Perform preventive maintenance of hardware such as projectors
Assist in maintaining the building asset inventory
Maintain a clean organized functional workspace
Organize deployments, collections, and special projects
Troubleshoot and collaborate with the Network team in support of the Wi-Fi infrastructure
Assist in configuring, troubleshooting, and researching all aspects of technology related issues
Attend district training sessions covering the key areas
Use a cooperative "team" approach to problem solving
Willing to learn skills and research topics
Responsible for technology-related packages delivered to & leaving the Educational Services Center, and for receiving, sorting, and distributing packages and deliveries to the intended recipients
Maintain supply levels of sellable parts such as pens & chargers
Collaborate and participate in Department Meetings and Microsoft Teams
Other duties as assigned by the Supervisor of Building Technology Services
Qualification
Required
Excellent communication & customer service skills
Ability to troubleshoot and repair software and hardware problems
Lift 40 pounds
High school diploma
Preferred
Knowledge of Microsoft Windows and iOS operating systems
Coursework in technology, relevant to duties listed above
A+ Certification
Benefits
Full-time w/ benefits
Company
Central Bucks School District
Central Bucks School District provides students academic and problem-solving skills for personal development.
Founded in 1952
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tara Garrett-Houser, M.B.A.
Chief Operating Officer
Recent News
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