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Claroty · 1 day ago

IT Operations and Helpdesk Engineer

New York, NY

Full-time

Onsite

Mid Level

$90K/yr - $100K/yr

4+ years exp

Claroty is on a mission to secure cyber-physical systems across various sectors. They are seeking an IT Operations & Helpdesk Engineer to provide technical support and manage day-to-day IT operations, ensuring smooth functioning for global users.

Cyber SecurityInternet of ThingsNetwork SecuritySecurity

Growth Opportunities

Responsibilities

Provide hands-on technical support to employees across global and local offices

Troubleshoot issues related to hardware, software, network, and SaaS platforms

Manage user accounts and permissions across EntraID, Google Workspace, HiBob, and other tools

Document technical issues, resolutions, and process improvements

Assist in onboarding and offboarding processes

Collaborate closely with teams such as Security, Business Applications, and others during day-to-day operations

Qualification

MacOSLinuxWindowsIT Support experienceHardware troubleshootingCloud environmentsIT certificationsFluent in EnglishTeam playerCommunicationProblem-solving

Required

4–5 years of experience in Helpdesk / IT Support roles

Strong knowledge of macOS, Linux, and Windows operating systems

Hands-on experience with hardware (desktops, laptops, printers, servers)

Experience with tools such as Microsoft Intune, Kandji, JamfCloud, Google Workspace, Freshservice, Zoom, Slack, various VPN solutions, and more

Solid understanding of IT and cloud environments

Team player with the ability to both take initiative and support colleagues

Highly motivated, proactive, and service-oriented

Strong communication skills

Fast learner with strong attention to detail

Excellent analytical and problem-solving abilities

Willingness to work flexible and sometimes long hours as workload demands

Willingness to work on-site from our New York office, 5 days per week

Preferred

Knowledge of networking protocols - advantage

IT certifications - advantage

Fluent in English - additional language advantage

Benefits

Biannual “ClaroBreak”, a company-wide long weekend shutdown so we can all rest, recharge and spend time with our loved ones.

Biannual performance reviews, feedback sessions, and individual development planning, complemented by professional courses.

Transparency and openness.

Hybrid working culture.

Company

Claroty

Claroty is a cybersecurity company that protects XIoT and cyber-physical systems from cyber threats.

Founded in 2015

New York, New York, USA

501-1000 employees

https://claroty.com

Funding

Current Stage

Late Stage

Total Funding

$940M

Key Investors

Golub GrowthDelta-v CapitalBessemer Venture Partners,Rockwell Automation,Schneider Electric,SoftBank Vision Fund

2026-01-22Series F· $150M

2026-01-22Secondary Market· $50M

2024-06-04Series Unknown

Leadership Team

Yaniv Vardi

Chief Executive Officer

Tim Mackie

Global VP of Worldwide Channels and Alliances

Recent News

alleywatch.com

The 12 Largest NYC Tech Startup Funding Rounds of January 2026

2026-02-03

Globes

Israeli startups raised $1.1b in January

2026-02-02