AAA Club Alliance · 2 hours ago
IT Endpoint Operations Analyst
Wilmington, DE (Job Posting)
Full-time
Hybrid
Mid Level
$73K/yr - $120K/yr
3+ years expAAA Club Alliance is seeking a full-time IT Endpoint Operations Analyst to join their team. The role involves establishing consultative relationships with business leaders, managing technical support for associates, and ensuring the smooth operation of IT services and support systems.
Consumer Services
Responsibilities
Establish relationships in a consultative fashion following the VIP process with key business leaders and Executives to clearly identify opportunities in order to develop, leverage, and implement technology solutions that align with business requirements and priorities
Ensure prompt action and response to technical needs for Associates and other stakeholders that use ACA applications, telecommunications, and networks
Monitor, respond to, and resolve service tickets and problem reports received through phone, email, and ticketing queue system
Troubleshoot system hardware and software incidents related to operating system and application problems including accessibility, availability, or operability problems
Manage equipment, software purchasing, and inventory records via IT asset management system
Support employee on-boarding/off-boarding, equipment deployment, account setup, etc
Work with other IT engineers, developers, and solution architects to understand technical requirements
Perform local administration and operations functions as appropriate in accordance with standards, policies, and procedures
Assist with and/or create process documentation for various internal operations processes
Create and implement Requests for Change (ServiceNow CHG) and adhere to all change management processes
Research, analyze, and determine the appropriate courses of action for resolving issues
Identify and mitigate risks and implement solutions
Work with System Engineering and Help Desk teams to facilitate appropriate data access for various users
Participate in the on-call rotation for after-hours and weekend support
Adhere to all Information Security policies, regulatory compliance issues, PCI, and AAA National Standards. Maintain strict confidentiality regarding sensitive personnel and business matters and ensure security of all confidential data. Report potential threats immediately
Participate in and provide evidence for annual Information Security compliance audits
Provide basic maintenance and support on all phases of security access requests
Update job knowledge by participating in educational opportunities and professional organizations, reading professional publications, and maintaining personal networks
Perform other duties and projects as assigned
Qualification
Required
Bachelor's degree or equivalent from an accredited college or university institution in Computer Sciences, Information Systems, Engineering, Management Information Systems, Business Administration, or a closely related field required. Equivalent combination of education, technical training, and experience will be considered in lieu of degree
Minimum 3 years of experience in IT supporting desktop including Microsoft 365, Active Directory, printers, mobile payment systems, and/or mobile devices required
Preferred
Current industry certifications such as CompTIA A+, Microsoft Office Specialist, MS 365 Certified, MSCA, MCSE, and/or HP Certifications preferred
Experience gathering and interpreting performance and capacity statistics related to services, including underlying system and server components strongly preferred
Benefits
Comprehensive health benefits package.
Up to three weeks of paid time off accrued during your first year.
Annual Bonus Plan.
401(K) plan with company match up to 7%.
Professional development opportunities and tuition reimbursement.
Paid time off to volunteer & company-sponsored volunteer events throughout the year.
Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Health & Life Insurance, Short Term/Long Term Disability.
Medical, Dental, and Vision plan options
Up to 2 weeks Paid parental leave
401k plan with company match up to 7%
2+ weeks of PTO within your first year
Paid company holidays
Company provided volunteer opportunities + 1 volunteer day per year
Free AAA Membership
Continual learning reimbursement up to $5,250 per year
And MORE! Check out our Benefits Page for more information
Company
AAA Club Alliance
For more than 100 years, we’ve been helping people get to where they’re going.
Founded in 1900Wilmington, Delaware, US
1001-5000 employees
H1B Sponsorship
AAA Club Alliance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (3)
2022 (5)
2021 (1)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Tom Wiedemann
President & CEO
Cathy Ovchar
EVP and CFO
Company data provided by crunchbase