AllianceOne · 1 day ago
Court Support Supervisor (North County)
San Diego, CA
Full-time
Onsite
Mid Level
$19/hr - $20/hrAllianceOne is a subsidiary of Teleperformance, recognized as a global leader in contact center management. The Court Support Supervisor will supervise court staff, interact with consumers, and ensure compliance with company policies while providing exceptional service to clients.
CommercialFinancial Services
Responsibilities
Supervise Court staff
Greet and assist consumers at the front counter in a pleasant and professional manner. Determine what action is to be taken to bring delinquent accounts to conclusion
Interface and assist in the day to day requests, questions or problems over the phone or in person, from clients and staff
Monitor all front office interactions with consumers for FDCPA and Company compliance
Responsible for the daily and monthly accurate processing and balancing of all funds received in the Court. Interface balancing process as established with the Mission Valley office
Investigate and track any “not in system” money taken at the Court with manual receipts. Coordinate with Client Service Manager for the disposition of these funds within 36 hours of receipt
Train staff in specific money handling procedures established and FDCPA compliance
Maintain security of consumer and client funds
Assist and monitor the completion and documentation of correspondence and adjustments for accuracy and timeliness
Immediately contact office manager, management or the human resources department if there are any non-compliance issues, questionable activities or inappropriate actions taken by any staff
Report any complaints and resolutions to the Client Service Manager immediately
Monitors time off with staff to assure adequate coverage. Coordinates Client Service Manager for coverage when necessary. Required to cover any shift, if coverage cannot be provided
Assure completion of Support Desks on a weekly basis
Conduct weekly meeting with staff for questions and training issues. Required to attend Supervisors meeting when scheduled
Complete staff reviews and/or disciplinary actions in a timely manner
Order supplies to assure timely delivery
Other duties as required
Qualification
Required
High School Education or equivalent
General computer skills with experience in working with Windows, and DOS
Proficient in MS Office Suite
General collection knowledge
Licensable in all applicable states and/or provinces
High School diploma or equivalent
Preferred
Previous experience as a Collection Agent or Supervisor strongly desired
College degree preferred
Benefits
Health Insurance (Medical/Dental/Vision)
HSA/FSA plans
Paid Time Off package
Optional Daily Pay
EAP
401k after 90 days
Company
AllianceOne
AllianceOne is provides debt collection services and contact center solutions.
Founded in 1998Feasterville Trevose, Pennsylvania, USA
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2007-08-01Acquired
Leadership Team
Harry Neerenberg
Chief Financial Officer
Katie Haugerud
Talent Acquisition Business Partner
Recent News
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