Block · 6 hours ago
Retention Account Manager, SMB
United States
Full-time
Remote
Senior Level
$135K/yr - $203K/yr
5+ years expBlock is a company that builds technology to increase access to the global economy, and they are seeking a Retention Account Manager to partner with SMB business owners. In this role, you will engage with merchants to implement retention strategies, reduce churn, and foster long-term partnerships, ultimately guiding them towards stability and growth.
Financial Services
Responsibilities
Be responsible for retaining a multi-million dollar client base
Understand SMB customer needs across all verticals
Deploy retention strategies to mitigate churn and increase contract adoption
Strategically address customer concerns and competitive threats
Help evolve our retention motion through insights on product, operational, and competitive gaps
Work with our Sales, Support, Product and Analytics, teams to future proof our retention strategies
Qualification
Required
5+ years experience in Sales, Account Management, or related field
Experience discovering and closing both retention & growth opportunities
Experience successfully managing a pipeline to achieve revenue targets
Excellent negotiation & financial literacy skills
Excellent storytelling & vision setting skills
Excellent organizational, analytical, written, and verbal communication skills
Passion and knowledge about how new technologies can help better serve small and medium size businesses
Benefits
Remote work
Medical insurance
Flexible time off
Retirement savings plans
Modern family planning
Company
Block
Block is one company built from many blocks, all united by the same purpose of economic empowerment.
10001+ employees
H1B Sponsorship
Block has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (257)
2024 (253)
2023 (260)
2022 (297)
Funding
Current Stage
Late StageLeadership Team
Amrita Ahuja
Chief Financial Officer
Lookman Olusanya
CFO, Square
Recent News
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Business Journals
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2024-03-08
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