NEOGOV · 2 hours ago
911 Telecommunicator (Dispatcher)
1500 Idalia Road Bernalillo, NM
Full-time
Onsite
Entry Level
$46K/yr - $55K/yr
1+ years expNEOGOV is seeking a 911 Telecommunicator to work in the Emergency Communications Center of Sandoval County. The role involves receiving and evaluating emergency requests for services, providing guidance in life-safety situations, and coordinating responses to emergencies.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Receives, records, and transmits incoming calls and messages through radio, telephone system, and computer system that pertain to local, state, and federal public safety agencies
Provides concise and accurate information regarding emergency situations to individuals requiring notification, including public safety officials and representatives
Assists callers in emergency first aid as required
Navigates the Priority Dispatch Software in an effective and timely manner; correctly determine the caller’s situation, its corresponding protocol and communicate instructions to the caller and dispatch the incident; enter caller’s information received into the computer aided dispatch system
Verifies and composes computer entries and confirmations in NCIC computer system as required
Attend and participate in required training including classroom instruction, direct supervision and on the job training
Other job-related duties as assigned
Qualification
Required
High School Diploma/GED certification from an accredited institution and one (1) year of experience in a call center, customer service, computer applications, data entry, and/or telephone communications; OR an equivalent combination of related education and experience
Valid New Mexico driver's license or ability to obtain a valid New Mexico driver's license within 30 days of hire
Obtain CJIS/NCIC certification within twelve (12) months of hire
CPR for healthcare providers within twelve (12) months of hire
Emergency Medical Dispatch (EMD) certification within twelve (12) months of hire
Emergency Fire Dispatch (EFD) certification within twelve (12) months of hire
Emergency Police Dispatch (EPD) certification within twelve (12) months of hire
New Mexico Public Safety Telecommunicator within twelve (12) months of hire
ICS 100,144, 200, 700, 800 within twelve (12) months of hire
Ability to maintain a valid New Mexico driver's license
A person in this position may not have been convicted, plead guilty, or plead no contest to felony, or serious misdemeanor
Must pass an applicable criminal record check and background check
Pre-employment drug and alcohol screening
Must pass 911 testing to include a typing test with a minimum of 35 WPM
Benefits
Health Care
Dental
Vision
Flexible Spending Account
Life Insurance
Long-Term and Short-Term disability insurance
Holiday pay
Vacation and Sick Leave
Deferred Compensation Plan
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase